This is the most incompetent Service Department. NO ONE EVER RETURNS CALLS!!!!
IF YOU NEED ANYTHING DONE DO NOT BRING IT TO THE LUBBOCK TX LOCATION! Our RV is our home so when we needed several repairs with most of the main ones under our extended warranty sold to us by another Camping World we brought it to the Lubbock, TX location. They had it for two weeks which was more than enough time to get everything taken care of. When we went to pick it up we were appalled at what we found.
NOTHING that was warrantied was done! The only thing done in the two weeks was the state inspection. That was it. On top of that some how someone managed to put a big nick in our wood freezer door.
How could that happen? Because they did nothing and there was no claim to file, we were not able to claim our expenses while we were out of our home. When asked about it we were given all kind of excuses. When I called to talk to the manager of the service dept.
he was as helpful as a wet rag. I couldn't even get the store manager to call me regarding our problem.
I cannot say enough bad things about our experience. JUST DO NOT GO THERE!
Product or Service Mentioned: Camping World Rv Repair.
Reason of review: Poor customer service.
Monetary Loss: $654.
Preferred solution: Let the company propose a solution.