We purchased our camper at the end of April 2017. let me add that We bought an additional warranty at purchase. Camping world told us to camp in the camper once or twice and bring it back to fix the things hat we find are wrong. Before we left the lot we talked t someone about bubbles in the wallpaper above the bed. We were told it was just a bad spot in the wall paper and would be taken care of when we brought it back in. On Memorial weekend we camped for the first time for 2 days. We noticed while we are camping that everywhere someone sat the color rubbed off of our leather furniture. Where the back sat, butt, legs..everywhere was rubbing off. We weren't terribly alarmed...it as just 30 days old ad we had bought an additional warranty that was pushed really hard while we were signing the papers for our camper. We called camping world when we returned from camping. We took the camper in......
THIS IS WHERE TE NIGHTMARE BEGINS....
We were told that warranty denied the claim because the furniture in our brand new 2017 camper was 2015 furniture and was no longer warranty (we actually have the paper that states this)
We spent a lot of time going around about this. We were told everything would be complete so we would ot iss our july 4th vacation. Up until the day we were to pick it up..we believed them. We did not get our camper back before our scheduled vacatin and lost alot of money. Eventually, Concord had someone come out and paint our furniture. All of it. Chairs, couch, dinette suit cushions. We were very aprehensive but were told it would look just like new and there was not another option. After a few month in service we picked up our camper. We were disgusted with the results. The furniture looked tie dyed. Even the camping world employees were apologizing. We were told to take our camper camping and to bring it back and they would replace the furniture.
we camped. Took the camper back to service. They told us they fixed the holed in the wall paper in the bedroom an they were having the furniture Repainted for a SECOND time and it would look better that new. We also had a very small very minor list of other things they were going to fix. They had our camper for months and had still not fixed anything on the list. We picked up pur camper. We never opened it up to look at how the furniture looked from being painted for the send time.
We drove straight to camping world in Marion NC. When we opened up the camper with Marion to see the furniture...everyone immediately said oh wow. IT LOOKED EVEN WORSE THAT BEFORE. The employees were apologizing. I was crying.
While we were there we were told about why the panels in the bedroom had to be changed. apparently our BRaND NEW camper had a hole in the top and those bubbles in the wall paper was in fact WATER DAMAGE. Concord never told us this. It sat on their lot and collected water for over a year before we purchased it.
I had scuffs on my floor from the furniture being moved to paint, the couch will not open correctly, paint on my ceiling and a blind. They ripped the recliner when they were moving the furniture to be painted.....and my furniture los Tye Dyed.
We were told by Marion that they would work on getting the furniture replaced.
Marion could not even find in file that the paper where Concord had said the furniture in our BRAND NEW camper was 2 years old. Concord had taken that out,,,LUCKILY I keep EVERYTHING and makes lots of notes. They ow have a copy of the paper. Keystone has offered to pay 800 toward the furniture...the service manager at CONCORD (David Teague) REFUSES...he wants to paint our furniture for a 3rd time. !!!
There are many other problems withthis camper but these are the main ones.
We are only asking or what we paid for. A NEW Camper. We purchase a camper with water damage and painted furniture. Our camper has now been damaged in the process of getting it repaired.
This is our 9th camper. The first one from Camping World.This is not ok. This is a reputable company. This is why we bought from them. How does this happen. It is not right. When the employees that work there are saying this looks horrible and apologizing...then something is wrong. This was suppose to be a great 25th anniversary gift. It has become a nighmare.
Product or Service Mentioned: Keystone Rv Rv.
Reason of review: Warranty issue.
Monetary Loss: $24500.
Preferred solution: a camper without water damage and painted furniture. The camper we paid for. Nothing more..
I didn't like: Customer service.