I purchased a new Heartland RL 250 from Camping World Jax , in March 2016. Sales dept.
was spot on ! (and fast) Took camper in for warranty work on October 18th (approval needed from manufacturer) I stated to the SM that I needed the camper back by Nov. 17, so I would pay out of pocket for repairs and wait on vendor to approve /disapprove the repair. Now its Nov 10th and they haven't ordered the parts/awning needed for repair!
When calling any of the three contacts, I always get voicemail and not much of any resolution. I even called corporate to discuss my situation and have not received a return call from them.
I would certainly reconsider purchasing from this location.
Product or Service Mentioned: Camping World Rv Repair.
Reason of review: Poor customer service.
Monetary Loss: $2300.
Preferred solution: Let the company propose a solution.