The Outlook travel trailer we bought in June 2016 has had numerous issues ORANGE TV , cracked shower mixer - they resolved both - thank you 1 of the a/c units went outr because, per Camping World the wiores were too short at it was a " fire hazard" then in October 2017 we went awy for a weekend and the door locked - let's presume a joke and someone closed the door... Had to break the window to get in.
CW Woodstock could not accepct the unit until Nov 12th as they were far too busy. Now Feb 6th and they still have the unit. No idea whern it will be ready Needed window, screen door and a lock. When we went to the Atlanta show borth the rep from CW Savannah and the director from the manu said all items, STOCK.
CW Woodstock is not a location I will ever deal with again. Dave, the tech, told me I need to call the manu and also told me to take up my issues with the dealer in Chatanooga
Product or Service Mentioned: Keystone Rv Rv.
Reason of review: Poor customer service.
Monetary Loss: $1500.
Preferred solution: Let the company propose a solution.
I didn't like: Anything about woodstock, Being lied to about the trailer.