On a trip recently and realized that I had left my awning rod at home. So looked for a Camping World along the way.
Came to one in South Vienna, Ohio. Entered and greeted by a pleasant lady and asked for the rods. She said she was new, called someone and told me they were against a wall she pointed to. They weren't.
Asked another person walking by and he had to go in back to find out and did. I grabbed one and went up front where the lady said she could not check me out and to go to the parts desk. I went to the parts desk and the one employee there had been talking the entire time to a man about caulking. I got in line behind the man and after they talked a bit more the employee took the man over to the aisle to look at caulk.
After I had been in the store, for by then 30 minutes, I asked very loudly to the service desk that had 3 employees there "Out of the 10 employees I see on the floor of this store, is there ANYONE who can check me out?!?" The service man asked a lady on the floor if someone else was to be on the desk and she said at 10 a.m....well...it was 10:10 am. He then said that I had to wait for the parts man. He finally came back to the desk, got on a computer, took a sip of coffee and then...FINALLY turned to check me out. Ok...the time for me to buy a simple awning rod was 40 minutes!
I realize it was not a major purchase...but we have made MANY other purchases but are wondering. Again...with at least 10 people on the floor...shouldn't the customer be important?!?
Product or Service Mentioned: Camping World Customer Care.
Reason of review: Poor customer service.