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Our experience with Camping World in Buffalo, New York went from great (buying a Toy hauler and truck from Sarah in December 2014 that was within our budget), to very disappointing (bought it to hold two bikes and in April 2015 it was determined it won’t- had to cancel May trip) to a series of frustrations- long delays, lack of communication from management and inactions from May 2015 to now.

We had hoped after much dissatisfaction with our experience when we met with the new manager Tim and the regional manager Ron end of August 2015 that things would be different. We believed them when they said they would “take care of us” as the unit did not fit our needs. (What exactly does “we’ll take care of you” mean in the RV world??).

The words (and the end result) of the leadership team still ring in our ears:

• “We’ll make it right” (we’ll find an RV that fits your needs…really? when?).

• “We’ll make the numbers work” (Running the numbers on an RV twice the price doesn’t remotely work.)

• “Give us a list of things that are wrong (with existing RV) and we’ll take care of it” (does that mean “don’t call us, we may call you or we may ignore it all”)

Some of the items on the list to fix were quite small (such as the hole for the bathroom pipe is large and you can see through to the ground and a screw missing on a part on the outside of the RV) yet nothing was “authorized” to be fixed on the list.

Our Honda and Toyota dealers in Hamburg are so responsive- they service the vehicles as described and call us when it’s completed. Is this less than pleasant overall experience with Camping World typical of RV dealers or unique to this facility?

Given that the store manager hasn’t returned our last call from several weeks ago, our next step is to get back in touch with Ron the Regional Manager. We hope he will be more responsive.

Pat & Sue,

Hamburg, NY

Owners of a 2009 Keystone Rapture Toy Hauler (5th Wheel)

Reason of review: Not as described.

Preferred solution: We (Pat Trinkley and myself) either want a full refund or a swap for a comparable (function and price) toy hauler that will carry two full dress large road motorcycles). We were not in the market for an RV but as a result of a cold call and a deal that w.

I didn't like: Issues after buying and poor response of store.

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December 1, 2015

I’m happy to report that although it was a long process, we have traded in the RV that we were dissatisfied with and now have an RV we love. Thanks to the Regional manager Ron was very responsive and to Sarah our salesperson at Camping World Hamburg.

Pat & Sue

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