Customer service
Product or Service Quality

Terrible experience with Camping World. I located online a 2011 Winnebago View available for sale from Camping World of Minneapolis.

Contacted the dealer and was repeatedly assured by phone, email (see example below) and text messages as it related to the condition of the unit being sold that "this is an AWESOME motorhome with 51k miles, no body damage, no pets, no stains, no odors, no interior damage. It is in very good shape and overall just a great used coach!" I asked repeatedly if there was any evidence of roof leaks or other problems, and again assured no problems whatsoever. We agreed on price, which included paying them nearly $1,000 for "a pre delivery inspection" that "goes through all major system components functions and operations to ensure that everything works and will work when you come in to take delivery of the coach. The technician that does the PDI will spend an hour and half or longer with you showing you how everything works and that everything does work and function properly." I then gave them a $2,000 deposit by credit card, picked up a cashier’s check and booked a flight for the next day.

Arrived at the dealership and kept inside for over 30 minutes (felt like they were hiding something). The unit was NOT as represented. There were lots of problems, most significant being evidence of multiple roof leaks (confirmed by their technician (I have lots of photos)), missing one of the roof fairings and the roof mounted HVAC unit almost detached (the technician told me he was instructed NOT to repair the HVAC and when I asked him why, he replied, "you would be surprised at what I am told not to fix"). So much for the $1,000 PDI to "ensure that everything works and will work when you come in to take delivery of the coach".

The salesman (Kyle Hardy) had his supervisor Brian (or Bryan) (the Manager (David) was off that day), look at the unit and they both came in and explained that it certainly was not as represented, but that they could not do anything about it as it was a consignment. The salesman later said multiple times he felt like "a real ***". When I asked what they were going to do to offset my time and travel expenses (I had to buy a return flight back to Salt Lake City) resulting from their misrepresentations, the Supervisor said he would talk to the Manager (mentioned Camping World gift cards) and get back to me.

That was over 9 days ago and not a word, despite my having left messages for the salesman, his boss and the manager. My advice, DO NOT DO BUSINESS WITH CAMPING WORLD, I believe they are dishonest.

Product or Service Mentioned: Winnebago Industries Rv.

Reason of review: Not as described.

Monetary Loss: $5000.

Preferred solution: Price reduction.

Company wrote 0 public responses to the review from Nov 28, 2017.
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