Ordered nearly $245 of materials for my RV. I saw if I spent five dollars more I'd receive a ten percent off discount.
I already surpassed the free shipping (over $79) - Plus I'm a Good Sams member so that number is even smaller for free shipping. I added a light up dog collar charm and two clips for the RV. That put me over $250 and I used my ten percent discount. However, customer service says since I ordered a $3.14 dog charm they must now charge me nearly nine dollars in shipping.
Customer service will not respond to my follow up email so now I am stuck.
As a newer RV owner they are making a poor business choice. They may get their nine dollars in shipping, but this owner of a twenty year RV is unlikely to buy more from them.
Reason of review: Problems with payment.
Monetary Loss: $9.
Preferred solution: Let the company propose a solution.