Customer service
Product or Service Quality

We bought a one year old used RV. They "lost" the keys and had to install a new lock.

They installed it improperly and we got locked in our travel trailer. I had to take the lock apart to get out and fix it myself. They were supposed to empty the black and grey water tanks, but they were left full! Even after being reminded multiple times they never emptied them.

The salesman knew literally NOTHING about RV's. We brought our own financing and the sales manager lied to our bank about the options on the trailer to try and make it meet what they said the value was, including saying it had a TV it didn't have! The "walkthrough" guy stole a part off of another trailer that was in for service right in front of us and said "they'll notice it's missing later and we'll just replace it then" because they did not have it in stock. These guys are crooks!

If we hadn't really liked that camper and talked them down to a great deal, we would have never done business there, and will never again! Bullshit

Reason of review: Problem with delivery.

Preferred solution: Let the company propose a solution.

I didn't like: Total disregard for the consumer after the sale.

Company wrote 0 private or public responses to the review from Jul 25.
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