Not resolved

Service department has a lot to be desired. Never return calls and act like we are all idiots when they do finally get in touch.

Takes forever to get parts. They seem to take as much time as possible in getting things accomplished. Very frustrating. We just purchased the unit last fall and haven't even been able to use it yet.

It was winterized when we picked it up. It was also not clean...(a 2015 unit that was in awesome condition), but there was a stuffed animal and dirty socks behind the couch. YUCK.

I hope they get this figured out before next weekend when we have a trip scheduled.

We are not cancelling our trip, so they better get it together quickly. Either our unit is fixed, correctly, or they give us a unit to take on vacation.

Company wrote 0 public responses to the review from Jun 05.
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