I am very displeased with recent service. I called and ordered over $4k of suspension upgrade parts and made an appointment to have them installed. One particular item was Sumo Springs.
Long story short, Dropped off the RV and they installed everything but the Sumo Springs ,stating they would not fit due to a brace the was in the way. I contacted Sumo and was sent pictures and a video showing that the parts could be installed. I sent them to my service writer. It is clear in the picture that the springs could be installed and the brace was not an issue. The service writer then called me back and said there was nothing he could do because that mechanic was the only one they had qualified to do the installing that per the instructions they would not fit.
I guess in reality I'm glad he didn't install them with an outlook like that.
Guess Ill be taking all my buisness elsewhere from now on. I'm calling the service manager tomorrow and at least getting back the freight they charged me on this order.
Reason of review: Poor customer service.