Customer service
Diversity of Products or Services
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Product or Service Quality

Update by user Aug 24

August 24, 2018. Status of our camper has not changed.

I have made numerous calls for updates and have not received a return call.

My wife has sent Forest River an email explaining the problem and has not received a reply. We're registering this as a valuable and very expensive lesson learned.

Update by user Aug 21

Statu has not changed. Camping World still has the camper and still awaiting parts.

Original review posted by user Jul 21

Purchased 2018 SandPiper in February, and left it with them to install a washer and dryer. I was informed after 2 weeks that there wasn't a washer and dryer anywhere and they had to order from manufacturer.

The unit was not ready in time for a scheduled camping trip at the end of March, so we picked the unit up and used it as is. We identified several other problem while on this trip and cut the trip short to return the camper to camping world for the installation of the washer and dryer and a list of other repairs. They couldn't work the camper in right away due to maintenance workload so they scheduled us for May 24th. We delivered the camper on that date and went over the needed repairs.

The service man that I was dealing with asked me when we had our next trip scheduled and I informed him after the middle of July and he said that that was plenty of time.

We were notified 2 days before the scheduled camping trip that the parts were never put on order. The person that we have dealt with in the service department has been excellent but needless to say we are not happy with Camping World service department as a whole.

Product or Service Mentioned: Camping World Rv Part Installation.

Reason of review: Poor customer service.

Company wrote 0 private or public responses to the review from Jul 21.
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