Sunday we went to camping world in Mesa, AZ to look for a toy hauler. We were greeted by Ryan who was great and took the time to show us around the lot. We then came across a used 2006 toy hauler. He told us they had it sold but the deal fell through. The people were going to try and get private financing the sales manger then told Ryan there was a very little chance these people would qualify. Never were we told the party had a deposit down on the trailer. We were under the impression the trailer was available.
Fast forward almost 3 hours where we come to an agreement on price. We ask Ryan, so dose this mean the trailer is ours if we qualify? Ryan says yes! Not once were we told that this trailer might be sold to another party or that we were a back up deal or that the other party even had a deposit down. This VERY important information was NEVER relayed to us. We were under the impression that the trailer would be ours if we qualified. If we would have know this we would have never authorized Camping World to run our credit or give them a down payment. We would have simple requested to let us know if the deal goes through or not and we will talk then.
Here we are Wednesday afternoon and we are just now finding out about the situation from Ryan. We spoke with Sales Manger Kent Wheeler to express our disappointment and how we feel we were taken advantage of in this situation and how badly this makes not only them but the company look by not being upfront with the all the details and misleading us about the current deal. We spoke with Ryan a few times regarding the situation. We asked for a copy of any and all paper work we signed and was told that they can not scan it to email it to us and that we would have to come down for the paperwork.
When speaking with Ryan about the situation we went around in circle about what had happened. I also got Ryan to tell me that maybe in the mix of his excitement for the deal he did not explain to us clearly about the situation and took blame for that. He then proceeded to tell us that he was being talked to by his mangers about the situation and what he should have done differently. At the end of the day we still feel completely used and heartbroken over the experience with Camping World in Mesa, AZ and how they do business. We can only imagine how many other people have been taken advantage of at the company. Being up front and honest and having good work ethics will go along way!!! We will not be doing business with them as we are completely devastated over the situation. We have requested an apology from the Corporate Office and for them to recall the credit pull as we were given misleading information and would have NEVER authorized for them to pull credit if we would have know the full information that was withheld from us.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.