We took our Alpine 5th wheel to Camping World in Kissimmee, Florida on Oct 31 , 2016 for repairs on a new air conditioner they installed 8 months earlier and also for some hurricane damage. They finally had the repairs completed on January 11, 2017.
When they brought the truck out to hook it up to the truck it had a flat tire. They acted completely surprised that we wanted to have it fixed. Then we drive directly from Kissimmee to Patrick AFB 2 hours away. Our mistake was that we did not go into the trailer before leaving their place.
Once we got to Patrick AFB and started to hook it up we noticed a hole in the water compartment and all this insulation. Upon going inside the trailer we also found a lot of destruction from a rodent or rodents. The rodent ate through the side of the fiberglass to gain entry, then are 5 of our 7 floor heat vents, ran through all of the AC ducts where droppings are seen, ate a hole in the floor of the trailer and carpet, and ate numerous pieces of the wood molding and blinds. When i called Michael Braham the general manager he writes back telling me they do not have a rodent problem and that they have a team of cats on the premise The service tech that signed it in was Adam and he never even asked him what it looked like inside when we dropped it off.
We had been living in the trailer and it was immaculate when we dropped it off. We have a witness who got to see the trailer at Patrick and he wrote a statement on our behalf. We also had dated pictures. We contacted out insurance company within 30 minutes of finding the damage and we also have date stamped pictures.
This camping world is the worst facility we have ever dealt with. Total neglect for the customer.
No concern what so ever. They parked the trailer up near a fence right next to a dumpster.
Product or Service Mentioned: Camping World Rv Repair.
Reason of review: Rodent damage.
Monetary Loss: $7000.
Preferred solution: Full refund.
I didn't like: Dont care about their customers once they have their money, Not happy.