Camping World

You know it was either last week or the week before when I was told that my RV was ready for pick up and that it had already been fixed. It had been taken to the Green valley center and fixed the way it was supposed to be.

I was ready to pick it up. I have no problem picking up my RV when its done and safe to drive
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On Thursday, May 2, 2024, 1:12 PM, Darlene wrote:
Still pissed off and now being pushed to pick up and pay for my RV not working and a fire hazard!!
Darlene wright
408-338-****
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On Thursday, May 2, 2024, 12:21 PM, Terri Bartlett wrote:
Dear Darlene,
I am sorry but at this time we have exhausted all efforts on your customer service ticket. We have worked very closely with our regional team and multiple service directors and have all come to an agreement that there is nothing else we can do for you at this time. The bill must be satisfied and this unit picked up by Friday May 10 or we will begin charging storage fees.

Thanks so much and have a nice day.
Terri Bartlett
Regional Customer Service Manager
Office: (844) 632-**** Ext 2548
Terri.bartlett@***.com
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This is NOT a bill issue. This is a safety issue and you put my inverter backwards which is now a fire hazard. Plus, many other items could have been damaged due to this error on your part!
. I had been told by the Camping World Store my RV Inverter/Converter 3000 watt may not be working properly.

They could not get one that large but did look it up and told me where I could get one. I picked one up at Home Depot in case that was the issue. I took the RV to camping world after I had just Bought 4 new batteries. The place I bought them from did not work on RVs so said to have Camping world hook them up.

I made an apt with Camping World and let them know that my lights and fan on the inside worked and then did not. They were going to hook up the batteries, and if the batteries were not the problem, I had the Inverter/Converter there if they needed to change that out. They said the batteries were not the issue, and then they said the Inverter was not working properly. So, they changed that out.

They said it was ready to pick up. So, I had Edria take me there to pick it up. Nothing was working still. I turned it on, and it smelled funny.

The batteries started burning. I shut it off, and they said they fixed it I can take it now. I said no, nothing is still working. I spoke to the manager, and he told me he does not guarantee his installation, I just need to take it and pay for it.

I said NO. I left and said I need this fixed. As we were leaving there was a poster that said If you are not happy, I am not happy Call my office 866-232-**** Or Email me at MarcusVIP@***.com. So as I was leaving I was calling this number and left a message.

Before I got home I got a call back from them. I was told they would speak to them and get this fixed. Well after a few days, they said it was ready again. And they charged me another 350.

So I went to pick it up and once again it was not working. This time I was crazy mad. This was ridiculous. The service manager came and walked me through it.

He told me that the only problem was the batteries were not charged up. He said if it does not work this time, he will personally take care of it, and I will not have an issue. After about 30 min, I paid and took the RV. (I also paid extra for them to do a slide out oil on it, because we did not know when that was done last, and they fixed some light and stuff.) I took it to WOF camping and plugged it in for a couple days, nothing.

It was still not working. I called the corporation again and did not get a response from them. But I did get a phone call from Kevin at the local office. He apologies, and said he can see that the paperwork was not done right as to show all the work they did on the RV which should be covered by the company warranty.

He said he is the one I will be dealing with, no one knows about it, so only speak to him from now on. I let him know I had surgery that day, so It would be about a month or so before I can drive again. I contacted him as soon as I was up and around. I then got the run around from him, and he would not correct the paperwork, or the issue.

I have many emails to show this. I took it to Wolf Lodge to show someone the unit, and when I went to slide out the slider, it did not work. It stayed out some, because I did not want to screw it up more, I took it to the local Camping world. I let them know what was going on.

They said no problem. I said once the warranty work is done, then we can talk about anything else that needs done. But first I need this warranty work done before I will agree to any other fees. They said no problem.

We had a bad winter, and they called a few times saying they were waiting on a price for parts, then they could not get to the unit. I spoke to Beth on Monday and was told she would get this done for me. She gave me a price of about 500 or less for extra things they found wrong. I said great, but do not fix anything until the warranty work is complete.

She said no problem. Then my daughter called and was told it was fixed, they took it to camping world in Grain Valley, they fixed their installation error, and it was ready to be picked up. I owed 2000. To pick it up.

I texted Beth and asked her what the 2000. Was for and told her thank you for getting this done so quick. She said no problem and explained why I needed to pay the 2000. I asked for an itemized work order, because that is not what we spoke about earlier that week.

She then said Wait.. Let me figure this out. She got back to me and said NO Work had been done on my RV YET. She said Grain Valley will not approve the work.

I said lets call corporate then. She said she can not, she instructed me to call corporate. I then called corporate and was told Terry in Grain Valley was typing and saying I never even paid my bill in Grain Valley, and she will not cover anything. She also said that Grain Valley does not cover their work, only their parts and because I did not buy the part from them, there is nothing Grain Valley will do.

I was pissed. I have since been getting contacted by this Terri who keeps telling me that Camping world will not fix this installation error.

I was also told that I need to pay Kansas City Camping world to fix it, because it is NOW a fire hazzard. So weekly I am trying to get this taken care of, I have an RV that is still at Camping World and not safe to drive because they put in my inverter/converter backwards.

I have been writing to you about this at marcusVIP@***.com and only Terri from the local office keeps responding. This is horrible!!

Here is my story with dates:

I had been told by the Camping World Store on Sep 12, 2022 my RV Inverter/Converter 3000 watt may not be working properly.

They could not get one that large but did look it up and told me where I could get one.

I picked one up at Home Depot on Sep 21, 2022 in case that was the issue. I took the RV to camping world same day after I had just Bought 4 new batteries. The place I bought them from did not work on RVs so they said to have Camping world hook them up. I made an apt with Camping World and let them know that my lights and fan on the inside worked intermittently.

They were going to hook up the batteries, and if the batteries were not the problem, I had the Inverter/Converter there if they needed to change that out. They said the batteries were not the issue, and then they said the Inverter was not working properly. So, they changed that out. They were having a 10 point inspection sale & a slide out maintenance sale, I agreed to both.

They found 2 shorts with battery & electrical, I paid to have that fixed too.

They said it was ready to pick up. I had my friend Edria take me there to pick it up on Jan 13, 2023. Nothing was working still. I turned it on, and it smelled funny.

The batteries started burning. I shut it off, and they had a service person come out and they said they fixed it, I can take it now. I said no, nothing is still working. We were yelled at, degraded, treated like we were stupid because we were female by the manager.

I was told by the manager "I do not guarantee our service work, unless you bought the RV from camping world. Did you buy the RV from Camping world?" We were treated horribly, talked down to like we were stupid and we walked out. As we were leaving there was a poster that said If you are not happy, I am not happy Call my office 866-232-**** Or Email me at MarcusVIP@***.com So as I was leaving I was calling this corporate number and left a message. Before I got home I got a call back from them.

I was told Corporate would speak to Camping World Grain Valley MO and get this fixed.

After a few days, Camping world Grain Valley said it was ready again. I talked to Corporate, they said they double checked everything and it was good to go, please go pick it up. Camping World Grain Valley MO charged me another $350. So I went to pick it up and once again it was not working.

This time I was very angry. This was ridiculous. The service manager came and walked me through it. He told me that the only problem was the batteries were not charged up.

He said if it does not work this time, he will personally take care of it, and I will not have an issue. After about 30 min, I paid and took the RV around the end of January.

I took it to Wolds of Fun Village and plugged it in for a couple days, nothing. It was still not working. I called Corporate let them know what was going on and it still was not working but I was at WOF Village plugging it in to charge the batteries.

Corporate told me they would keep working on getting this taken care of, to give them an update after I figure out what is going on with the batteries.

I called corporate again to give them an update on the batteries, They told me they would get back to me. Corporate did NOT get back to me but I did get a phone call from Kevin Zawachi about Jan 5, 2023 from Camping World Grain Valley. He apologized, and said he can see that the paperwork did not reflect all the work done on the RV. He will make sure when I bring it in he will have his service manager correct all the paperwork to show all the work they did on the RV which should be covered by the company warranty.

Kevin told me specifically "do not bring the RV in without an appointment with me personally." Kevin said "I will have the service manager make sure the paperwork is correct, document all the work they did, complete any work that wasn't done, and make sure the RV is ready for travel." I let him know I had surgery that day (so he emailed me his contact info), so It would be about a month or so before I can drive again.

I contacted him as soon as I was up and around on March 6, 2023. I then got the run around from him, and he would not correct the paperwork, or the issue. I have many emails to show this. The last time Kevin responded to one of my emails was May 26, 2023.

I emailed him last on June 2, 2023 I then called multiples times to make sure he was still working there and try to set up an appointment to take the RV in to Camping World Grain Valley.

I took it to Wolf Lodge on Aug 7th 2023 to show someone the unit, and when I went to slide out the slider, it did not work. It stayed out some, because I did not want to screw it up more, I took it to the local Camping world KCK on Aug 7th 2023. I let them know what was going on and that everything should be under warranty. At this time it was within the 1year warranty for another 6months.

When I dropped it off with Camping World KCK, I specifically told them "I want all warranty work done FIRST, before you look at anything else or do anything else; because I don't want to owe you a bunch of money and still have an RV that is not working."They said no problem. I said once the warranty work is done, then we can talk about anything else that needs done. But first I need this warranty work done before I will agree to any other fees. They said no problem.

We had a bad winter, and they called a few times saying they were waiting on a price for parts, then they could not get to the unit because of the weather.

Camping World (KCK) called me last winter, while the RV was in their care and told me they had a special sale. KCK asked if I wanted to have it winterized, since it's going to be there through the winter. I was told there was too much ice in their parking lot and the RVcouldn't be pull out to have my unit worked on properly, so they wanted to winterize it. I OK'd the price to winterize it.

Camping World KCK did not winterize the RV even though they held the RV the whole winter, I still do NOT know if anything broke on this RV do-to non-winterization. Camping World KCK never let me know of this extra part (quarter turn ball valve) that needed to be replaced before it could be winterized (I found this on my own looking through the estimates they gave me Jan 20th 2023)and Camping World KCK just chose not to winterize my RV while they held it ALL winter long for repair.

In this phone call they also said they were waiting on a pricing for a part, when I asked what part I was told they were not sure and that they would get back with me. I assumed, it had to do with the warranty work on the converter. Camping World KCK never got back to me.

I spoke to Beth on Monday April 8th 2024 and was told she would get this done for me.

She gave me a price of about 500 or less for extra things they found wrong. I said great, but do not fix anything until the warranty work is complete. She said no problem. Then my daughter called and was told it was fixed, they took it to camping world in Grain Valley, they fixed their installation error, and it was ready to be picked up.

I owed 1200. To pick it up. She explained why I needed to pay the $2248.40. I asked for an itemized work order, because that is not what we spoke about earlier that week.

She then said Wait.. Let me figure this out.

She got back to me April 11th 2024 at 5:23pm and said NO Work had been done on my RV YET. She said Grain Valley will not approve the work. I said lets call corporate then.

She said she can not, she instructed me to call corporate. I then called corporate and was told Terry in Grain Valley was typing and saying I never even paid my bill in Grain Valley, and she will not cover anything. She also said that Grain Valley does not cover their work, only their parts and because I did not buy the part from them, there is nothing Grain Valley will do. I was very angry!

The estimate Camping World (KCK) gave to me on Jan 20, 2024 is incorrect.

They have my Drop off date on this estimate to be incorrect considering they have had it since last year on Aug 7th of 2023. The InService date should reflect the proper date that I dropped my RV off with Camping World KCK.

May 1st 2024 NOW I'm being told that if I don't pay for it FIRST (they haven't fixed anything) then pick it up by May 10th 2024, I will start being charged storage. Yet it was only April 8th 2024 that I was told that Camping World KCK already completed the work and fixed all the warranty work (converter, slide out, light bulbs), and it was ready for pick up. To come and find out once again it was all a LIE, I was told by Beth that not one thing had been fixed on my RV.

Terri Bartlett (Region Customer Service Manager from Grain Valley Claiming to be Corporate) told me I had to pay $1600 to pick it up, even though no work has been done (This sounds like price gouging.) At that time Terri Bartlett (Region Customer Service Manager from Grain Valley Claiming to be Corporate) also told me "You need to pay to have the converter put in properly because right now it is a fire hazard." The $1600 for me to pick it up was just the price for the estimate to prove that Camping World Grain Valley MO screwed up putting in the converter. Yet Grain Valley refuses to cover it even though Camping World KCK had it for a total of 6months while it sat in their possession still under warranty.

I have attached a couple email examples shared with Kevin starting immediately after pickup, and with Terri Bartlett (Region Customer Service Manager from Grain Valley) who claims to be corporate but can't look up the picked up or dropped off dates or any correspondence. Terri Bartlett (Region Customer Service Manager from Grain Valley Claiming to be Corporate) is now resorting to sending me multiple emails with the exact same thing in it, all in one day. I also corresponded with Corporate before I ever even picked up my RV in the end of Jan 2023.

I have stated everywhere to everyone it was not working that is why I originally refused pickup on Jan 13, 2023. I brought my witness Edria with me on Jan 13, 2023, because I was being treated horribly and I needed help.

The RV was dropped off at Camping World KCK AUG 7, 2023 that was 6 months before the warranty was up. I had already OK'd the warranty items to be fixed under warranty. What I did NOT OK was any other charges, which I have said multiple times on multiples occasions.

I have also said on multiples occasions that I want the warranty items fixed. Yet, instead of fixing the issues under warranty they held my RV until the warranty was out then said your warranty is up even though they still have the RV and have had the RV since Aug 7th, 2023 when it still had 6mo warranty left on it.

Again I am not sure why any of this back and forth between Grain Valley, Kevin Zawacki (General Manager Grain Valley), Terri Bartlett (Region Customer Service Manager from Grain Valley Claiming to be Corporate), Corporate, and KCK is any of my problem since it is all Camping World Holdings Inc. and this seems like it should be an internal issue and not one that Camping World should be publicly displaying to their customers. This is how you lose customers, get bad reviews, bad publicity, complaints with BBB (by the way they just lied to BBB earlier today), complaints with the state and/or legal actions taken.

Corporate should be handling this properly in-house, instead of giving customers the run around and sending them to other people who refuse to handle things properly (AKA Terri Bartlett). I am very disappointed in the Customer Service and unbusinesslike practices of the Camping World Holdings Inc employees that I have so far had the displeasure of having them manage my Customer File. Please see attachment for supporting documentation.

Thank you

Darlene Wright

Have a wonderful Day! lifewave.com/Darlene1

StartX39now.com (watch 2 short videos)

Amazing New Technology

----- Forwarded Message -----

From: Darlene

To: Elizabeth Newton

Cc: marcusvip@***.com ; Kevin Zawacki ; Terri Bartlett ; Terri Bartlett ; InvestorRelations@***.com ; MarcusVIP@***.com ; csteam@***.com ; bmoody@***.com ; matthew.wagner@***.com ; jnapier@***.com ; PR-CWGS@***.com ; sa1234@***.com

Sent: Thursday, May 2, 2024 at 10:42:04 PM CDT

Subject: Re: ESTIMATE FOR REPAIRS

The estimate you (KCK) gave to me on Jan 20, 2023 is incorrect.

I see you have my Drop off date on this estimate to be incorrect considering you have had it since last year on Aug 7th of 2023. I would like you to correct your InService date to reflect the proper date that I dropped my RV off with you. Thank you

Camping World (KCK) called me last winter, while the RV was in your care and told me you had a special sale. You asked if I wanted to have it winterized, since it's going to be there through the winter.

I was told there was too much ice in your parking lot and you couldn't pull out my unit to have it worked on properly, so they wanted to winterize it. I OK'd the price to winterize it. You did not winterize the RV even though you held the RV the whole winter, if anything broke on this RV do-to non-winterization you guys are liable for that. You never let me know of this extra part (quarter turn ball valve) and you just chose not to winterize my RV while you held it ALL winter long for repair.

In this phone call they was also said you were waiting on pricing for a part, when I asked what part I was told they were not sure and that they would get back with me.

I assumed, it had to do with the warranty work on the converter. You guys never got back to me.

I originally dropped off my RV with your other Grain Valley, MO location back in the beginning of October of 2022. I went to pick it up with my friend Edria on January 13, 2023 but refused pick up because nothing was working on the RV. We were yelled at, degraded, treated like we were stupid because we were female.

I was told by the manager that they "Do not guaranty their service, unless I bought the RV from camping world." We were treated horribly, talked down to like we were stupid and we walked out. On our way out we seen a sign "If you are unhappy, I'm unhappy. I'm here to help. Call my Office Marcus VIP 866232****." and called corporate.

Corporate told me to go ahead and pick it up and they would keep working on getting this taken care of, I picked it up around the End of January 2023. I continued to talk to corporate.

Kevin Zawacki from Grain Valley MO reached out to me via phone and I was communicating with him since before Feb 6, 2023. The last time Kevin responded to one of my emails was May 26, 2023. I emailed him last on June 2, 2023 I then called multiples times to make sure he was still working there and try to set up an appointment to take the RV in.

Kevin told me specifically "do not bring the RV in without an appointment with me personally." Kevin said "I will have the service manager make sure the paperwork is correct, document all the work they did, complete any work that wasn't done, and make sure the RV is ready for travel."

I dropped it off with you (KCK) on Aug 7, 2023. That is within the 1year warranty, you have had it ever since! When I dropped it off with you, I specifically told you guys "I want all warranty work done FIRST, before you look at anything else or do anything else; because I don't want to owe you a bunch of money and still have an RV that is not working." So far we have the winterization issue listed above and now you are trying to say it's out of warranty even though you had it this WHOLE TIME. It was dropped off with you AUG 7th, 2023 that means you guys (KCK) held it for 6 months while it was still under warranty and you never fixed it within that time.

NOW I'm being told that if I don't pay for it FIRST (they haven't fixed anything) then pick it up, I will start being charged storage.

Yet it was only 2weeks ago that I was told that you guys already completed the work and fixed all the warranty work (converter, slide out, light bulbs), and it was ready for pick up. To come and find out once again it was all a LIE, I was told by Beth that not one thing had been fixed on my RV. Terri told me I had to pay $1600 to pick it up, even though no work has been done (This sounds like price gouging.) At that time Terri also told me "You need to pay to have the converter put in properly because right now it is a fire hazard." The $1600 for me to pick it up was just the price for the estimate to prove that Camping World Grain Valley MO screwed up putting in the converter. Yet Grain Valley refuses to cover it even though you guys had it for a total of 6months while it sat in your possession still under warranty.

I have attached just a couple email examples shared with Kevin starting immediately after pickup, and with Terri who claims to be corporate but can't look up the picked up or dropped off dates or any correspondence.

Terri is now resorting to sending me multiple emails with the exact same thing in it, all in one day. I also corresponded with Corporate before I every even picked up my RV in the end of Jan 2023. I have stated everywhere to everyone it was not working that is why I originally refused pickup on Jan 13, 2023. I brought my witness Edria on Jan 13, 2023, that is why I brought her along because I was being treated horribly and I needed help.

I would like for you guy to stop sending me to Terri the Region Customer Service Manager and send me to her boss instead because she is not handling this issue property.

The RV was dropped off at KCK AUG 7, 2023 that was 6 months before the warranty was up. I had already OK'd the warranty items to be fixed under warranty. What I did NOT OK was any other charges, which I have said multiple times on multiples occasions. I have also said on multiples occasions that I want the warranty items fixed.

Again I am not sure why any of this back and forth between Grain Valley, Kevin Zawacki (General Manager Grain Valley), Terri Bartlett (Region Customer Service Manager from Grain Valley Claiming to be Corporate), Corporate, and KCK is any of my problem since it is all Camping World Holdings Inc.

and this seems like it should be an internal issue and not one that you should be publicly displaying to your customers. This is how you lose customers, get bad reviews, bad publicity, complaints with BBB, complaints with the state and/or legal actions taken.

Corporate should be handling this properly in house, instead of giving customers the run around and sending them to other people who refuse to handle things properly. I am very disappointed in the Customer Service and unbusinesslike practices of the Camping World Holdings Inc employees that I have so far had the displeasure of having them manage my Customer File.

I am 59 and disabled I am doing the best I can.

Thank you

Darlene Wright

Have a wonderful Day!

I've had a terrible experience with buying van-related items Camping World, from start to finish. I'm so annoyed about this that I want to pass it along so other folks don't make the same mistake by shopping with them.

I purchased a new Dometic fridge for my van ($1650). The fridge shipped without a panel, which makes no sense to begin with. All of the product photos on the site showed it with a cover. Had I known this would happen ahead of time, I'd have kept my old fridge panel.

I was annoyed, the fridge looked (and still looks) awful without a cover, but I wanted to be done with this project, so I sucked it up and paid another $150 for a new panel from them. When it came in the mail, it did not fit the fridge. I spent hours on the phone with Camping World, who would not accept this as a return, or provide ANY assistance on getting it cut to fit. They take zero responsibility, and told me to call Dometic, who said that Camping World shouldn't be selling this as a related product because it doesn't fit.

Home Depot, Ace Hardware, and my local lumber yards will not cut acrylic. Apparently I need to spend another few hundred dollars on tools to do this... just to get a cover on my fridge. Unreal.

Now I see a warning on the product page in bold text, "NOTE: Door panel (item *****) is sold separately and will requiring trimming to fit custom dimensions.", that warning was NOT there previously (Wayback Machine verifies this). So they've made an effort to cover their tracks (and deleted my negative review from their product page, naturally) but they provide zero acknowledgement or assistance in making this right.

I will never purchase from CampingWorld again, and I'd advise anyone who is reading this to shop elsewhere - they don't give a *** about their customers.

DO NOT BUY FROM CAMPING WORLD.

I've had a terrible experience with them, and it's something my wife and I deeply regret.

We bought a brand-new 2023 RV, and within two weeks, we brought it back to get some minor repairs done under their 45-day tune-up policy. One of the main issues was that they gave us the wrong key set--the keys didn't work for the back or side doors, and we couldn't even open the battery compartment.

Turns out, they gave us someone else's key set.

After about a month of waiting for the assessment, they agreed to replace the door locks, fix a leaking sink, and take care of a few other small issues. They told me it could take weeks or months for the parts to come in, so I decided to take the RV on vacation and return it when the parts arrived.

When I came back to pick it up, before I even pulled it off the lot, I noticed that the side door was dented and damaged. The damage looked like one of their repairmen had trouble getting in and, in frustration, damaged the door. I addressed this finding right away, before hooking my RV to my 4runner.

I pointed it out right away and showed them the video evidence I had taken when I dropped it off, clearly showing that the RV was in perfect condition before I left it with them.

Despite this, they refused to take responsibility and suggested I go through my own insurance to fix it, even though the damage was on them.

At that point, I tried to dispute it with them, but they didn't seem to care. They told me they'd "bend the door back" when I brought it back for final repairs, but I didn't want that. I bought a brand-new RV, and I expected it to take it home new, not damaged. I have photos, recordings of dispute, a police report, and video evidence showing that the RV was fine when I left it with them, and I also have photos of the damage when I picked it up.

After everything that happened, I just lost all confidence in them.

I didn't even return the RV for the remaining repairs because I felt like I would just come back with more problems that they'd cause. It's been almost two years, and they never followed up or did anything to fix the situation. I'm still pacing back and forth whether to sue but hesitant since this journey will put more stench to our new RV Journey. I really am trying to get past it.

But every time we travel to RV camp, the first my young family and I see is the damaged door, right in front of our eyes.

My family and I love our RV, but this experience has really soured my view of Camping World. I've been telling everyone in my family to steer clear of them because I don't want anyone else to go through what we did.

This was right after the pandemic, and the dealership even said I was "helping them meet their quota" at the end of the month, which just makes everything worse.

I will continue to advocate against them, and possibly take legal action, and I'll continue to share my experience on social media to make sure people know what they're really like.

Everything was butterflies and colorful before signing the paperwork, I advise all of you to keep the papers unsigned and live peacefully. This event took place in Concord NC, Summer of 2023.

Marcus Lemonis - CEO

MarcusVIP@***.com

On 5/27/2024, North Electric dropped a powerline on my trailer while I was driving down HWY 5. I took the trailer to Camping World, 9801 Diamond Dr., North Little Rock, AR 72117 for an estimate.

The estimated cost was $23,465.42 for repairs.

The first step was to replace the damaged front A/C unit so I could take it on vacation. I would then return it for the rest of the repairs. CW was slow to order the A/C unit which ended up costing me an extra $500. I picked up the trailer and while loading it for the trip, the front new A/C unit was leaking water down the walls inside the trailer.

I went on the roof and took the cover off and then the inside cover to discover they had installed the unit with the drain hose for the condensed water running into the return air hole. I fixed this issue and asked via email how this could happen. I asked several times about getting a response to my email but never received one. Jump ahead to October, I tested the heat pump on the new front A/C unit.

It did not work. Took the covers off to find that the old control board was used instead of the new one that came with the unit. I was asked for photos of the model number so they could order the correct part. They ordered the wrong part so I found the correct part number for them.

The heat pump worked after I installed the new board.

On July 26, at 3 pm, Austin Banks set up this appointment for me to pick up the trailer after the roof had been replaced and the damage to the front cap fixed. He stated all work had been completed. I showed up at 3 pm but they had no appointment scheduled. They had to find the trailer and bring it out front.

I opened the door to the trailer, and it was filthy. No one had touched the inside. There was a charge for $500 to detail the inside. Below is what I found within the first five minutes.

1.

TV antenna not connected or broken as no channels could be found.

2. Rain gutter, full length of trailer on passenger side not sealed.

3. 3 out of 8 washers and bolts missing on A/C covers front and back AC units.

4. Fiberglass work on light only roughed in and not finished out to match other lights.

5.

Estimate called for new decals and all new lights on the front cap and cap repainted; none of this was done.

6. Detail unit inside not done.

I told them I would not take the trailer. Wayne Jeffries took me inside to meet with one of the general managers. When I told the GM that only part of the work on the front cap was done and half of the 10k charge should be waived, he was quick to accuse me of insurance fraud.

Wow, he was trying to collect payment of around $5k for work not done. After a discussion, he stated they would do the work as stated on the estimate.

I was told I would receive a call on Monday 7/29 with a projection on when it would be ready. I had a trip planned 8/1 to 8/4. I received no call.

I called on 8/6 and was told I would get a call back. On 8/7, I received a message that the cap was being painted on 8/8 and 8/9 it would be cleaned. I arrived in person on 8/9 and no one knew the status of the trailer. I was told I would be called later that day with a status.

I had to cancel the trip scheduled for 8/1, and today I will have to cancel another trip scheduled for 8/15.

On August 13, inspection took place, and it is to be picked up on August 14.

From Wayne Jeffries:

Mr. Burns, The unit is at Detail now. It got there yesterday. We are getting channels on the tv.

Rain Gutter has been sealed. The washers were reinstalled on ac and it's draining properly and out of the hose you installed. Cap was painted and new decals installed. We should have our chrome cap for the missing one.

I will replace all the lights if you want. I was going to give you the two new ones we didn't use. I hate to replace something that is working. You would have two if one of yours ever went out.

But, I will replace them if you like. So, I believe after detail we are done. Other than the light bezel, that I should have today or tomorrow. My direct line is 501-941-**** if you have any questions.

List of issues found on 8/13.

1.

Emergency breakaway switch bent and damaged.

2. Rain gutter dented in three places.

3. Three stickers were damaged with ladders on the side and front of the trailer.

4. Power cord door damaged.

5.

Chrome piece not received yet.

Jeff stated he would order the stickers, one white, one brown. Also, he would order power door replacement and continue to try and get the chrome piece. I took the trailer and paid.

Items I have fixed or are waiting on parts for:

1. Fixed the damaged breakaway switch.

2.

Fixed the dented gutter.

3. Received white sticker, waiting on brown.

4. I added the chrome piece to the light.

5. Found that the ladder was not secured correctly to the roof.

When I removed the sealant, I found 2 of the 8 screws missing and the wrong size screws were used which just pressed in the holes. I replaced with the correct size screws and resealed them.

6. Upper part of side trim on rear cap not sealed correctly after roof being replaced.

7. Rear A/C unit capacitor was not mounted, just lying next to the fan motor.

Two screws were missing holding down the inside cover and the freeze sensor was left hanging in the return air hole. I fixed all this.

8. Received the new control board for the front A/C and installed it along with 2 missing nuts that hold the inside cover down.

9. Lots of overspray on top of the front cap.

I will have to sand this and buff it out.

Items charged for but not completed or my labor for repairing incomplete work or work not done:

1. 24-inch led lights $99

2. Never painted the whole dark color on the front cap. $1,650 + $980

3.

1 front cap marker light. $82.50

4. Repair of rear ladder. $165.00

5.

Fix A/C draining issue $200.

6. Replace A/C control box $200.

7. Still waiting on part. Power door $200

8.

Replace damaged decals $200 Still waiting on brown decal.

In summary, I'm sure I will find more issues with the repair as there was zero attention to detail on the repairs. I would bet there was no sealing tape used on the roof. The sealant used was of low quality and now has all kinds of garbage stuck to it.

This was the worst experience I have had with getting repairs done by any company. You have your work cut out for you as I'm sure this was not a one-time deal but more the normal way CW does business.

In our experience, the people at Camping World, will promise you anything and everything. They are not above lying to you, to cheat you out of your hard earned money.

They don't follow through on anything. Any "repair" they do are done in a sloppy manner by their self-admitted untrained technicians.

We found that the sales people, sales managers and the finance manager we dealt with, as well as several of their service managers and techs cannot be trusted. We were lied to repeatedly to get us to sign the paperwork to complete the sale. After the sale they become unavailable to answer phone calls.

They instruct the receptionists to tell you a varity of reasons why the person you are trying to reach is unavailable. These people don't stand behind any of the products they sell. There were many problems they promised to fix for us and did not.

After our final walk through, we took advantage of their free camper delivery because our truck hitch had not been installed. Somehow between the walkthrough and delivery, the 5th wheel camper we bought, was dropped on the ground, as per the CW delivery driver and the CW service manager.

It had to be lifted with a fork lift to get it off the ground. It came to us with a damaged roof and stress cracks in the shower walls, which had not been present prior. When I called, the manager Eric began to scream at me and became verbally abusive.

He would not let me get a word in. We had to have the multitude of problems fixed elsewhere, naturally at an additional expense to us.

My advice to anyone, certainly go camping, but don't buy from Camping World/Gander RV.

Camping World's website in Oklahoma City advertises out the door RV prices and payment per month prices, but are far from what you encounter upon visiting their business. We encountered numerous several hidden costs (freight and RV checkout and more) that totaled well over $2000.

It's also worth noting the RV we wanted specifically noted every single feature it would include.

Upon looking at that RV, it did not include everything advertised (A/C size, water heater and refrigerator were different). It was agreed those appliances advertised on their website would be installed before we picked it up.

We confronted the sales person we worked with about the additional costs and it was agreed in writing they would be dropped and not added to the cost of the RV. We also agreed to a maximum monthly payment after applying our 30% down payment.

It's worth noting we have a near perfect FICO score just a few points shy of 900.

When we sat down to finance and finalize the deal, none of the additional costs had been dropped (nor would they adhere to what they promised in writing). They also more than doubled the maximum monthly payment amount we had also agreed to in writing.

We attempted numerous times to get Camping World's management involved to resolve but at that point - the Sales and Finance people got irate and extremely unprofessional at our insistent of making things right.

We had no confidence they would live up to their other agreements (installing the correct appliances) at the point, so we left.

I took my 2020 Redwood RV there for repair on the outside and mentioned that I was planning to sell it. Kimberly told me that they were very interested as they needed something like that on the lot to draw customers.

She noted it was a very fancy RV and made me two offers: to write me a check or do a consignment for more money. I opted for the consignment and was rushed to clear my stuff out. However, two days later, Kimberly called to inform me of some issues. According to her, there was some water damage under the kitchen slides.

Also, she claimed that the trash compactor didn't work, however, I disagreed and told her I used it daily, and had just used it before cleaning out the camper. Additionally, she mentioned that the washer and dryer didn't work, to which I again disagreed. I reminded her that I had told her how to turn them back on because I had disconnected the power. Lastly, she mentioned that it needed new tires.

I explained that the RV had only been moved from the dealership to the campground and had never moved until I brought it to them. The tires still looked brand new. She insisted that it needed new tires, so I decided to just pick it up. I took it to a friend's place that sells cars, RVs, and boats, and he said he would sell it for me.

The next day, I got into an automobile accident and it was a couple of weeks before I could be mobile. My friend called me to notify me that he had a potential buyer, but I had never given him a key. I went down to open it and was shocked to see the damage. There was a treatment piece on the kitchen floor with a screw sticking up, apparently pried off clumsily.

The drawer of the trash compactor was jammed, and it took me over two hours to fix it. In the bedroom, the rug was torn and the washer-dryer unit was not secured. The dryer control panel was busted and the closet was also damaged. I called Kimberly's office three times but received no response.

On my fourth attempt, I informed them that I would be contacting my lawyer if I did not receive a response soon. Within 10 minutes, a guy called me. I explained the situation to him and he promised to consult with Kimberly and get back to me. That was two weeks ago.

When I didn't hear back, I reached out to my attorney who advised me to contact you. If we do not get any assistance, we will file suit. This is no joke.

I am furious and am considering contacting our local TV station. There's a program, 'Six On Your Side', where they film your side of the story and broadcast it live on TV.