Not resolved
Customer service
Product or Service Quality
1 comment

From managers to service advisor no update on my rig told one week back log now is week 3 still no call feel bad for the receptionist who fields my calls (7 so far) you need a raise your boss isn't doing his job and you suffer. Can't find anyone at corporate to respond.

Bisness must be good cause you don't care about loyal customers.

Have bought two rigs from you but will remember this when I upgrade. Thought things would inprove with Good Sam on board but bad management is just that mad management, and it is like a plumber told me once it flows down hill.

Product or Service Mentioned: Camping World Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Disrespect from management.

Company wrote 0 public responses to the review from Apr 18, 2016.
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Indianapolis, Indiana, United States #1343271

We just went through the exact same thing ...we finally called Heartland and spoke to someone there ... the Service Manager Butch is such a liar...we talked to him 2 weeks after we purchased the camper and showed him pics of the way our wheels were sitting he said "that's fine they are made to adjust to the camper" now almost a year later he tells us the axel is bad .....and that he told us that when we bought the camper .....such a liar don't trust anything they say.

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