bought a 2000 itasca 31c hydraulic lift had bad jack , promised one week for parts under warranty, two weeks later still no call .go on line find live chat with cw ,explain what was wrong ,young lady stated our chat would be on service managers desk in morning. no call by eleven , had wife call, in meantime cw had called my cell and left message.
part was in drop off unit , it would be repaired. reading complaints let them know i could install jack myself , told to bring it in and they would make it a priority. next day cw called unit was done , explained couldn't pick up that day would be in next day. come next day unit is in fenced area completed, so this is more of a congrats to the new port richey/holiday fl.
store, so after one screw up cw redeemed themselves, to all of you who have problems i feel bad for you, some of the problems are not necessarily cw's fault .
granted with the horror stories i've read their customer service needs vast improvement. good luck to you all
Product or Service Mentioned: Camping World Warranty.
Monetary Loss: $200.