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We purchased the Keystone Outback, brand new, from Camping World in Pooler, Georgia (also called Camping World of Savannah.) The purchase was made in December 2017, so the unit is now less than a year old. After using the unit for two short weekend trips, we began experiencing minor, but annoying issues. The toilet leaked around the base and the bedroom door would not stay closed. The exterior door also would not latch properly and would spring open unless slammed shut with considerable force. A cabinet door cracked in two during travel. We returned the unit to the dealer in February for servicing and to have these minor problems corrected. Little did we know that these minor problems would become one major headache!

The dealership kept the unit for four months to fix these problems, and we also requested to have a back up camera installed which was completely forgotten. After months of waiting and repeated calls that failed to be returned time and time again, we traveled to Pooler to retrieve the trailer. We expressed our great dissatisfaction with the service to the service department as well as the manager. When trying to hitch the trailer to our truck, the electric leveling system failed, completely dead. The dealer had to “jump start “ the electric leveling unit in order to lift the jacks. This should have been an omen of problems to come.

Predictably, we continued to experience problems with the leveling/ support jacks system. The touchscreen failed repeatedly. On our most recent trip over Thanksgiving, the system finally failed completely. The jacks had to be manually raised and lowered. Each revolution took two hours to accomplish and the process was physically exhausting. On that same trip, the heating unit failed. The unit would apparently turn on, but shut off after a few seconds. Since outside temperatures dropped into the thirties at night, this failure resulted in an uncomfortable experience. Fortunately, the little electric fireplace was able to heat the living area, but the back bedroom was cold. We took the unit back to the dealer two days ago and stressed that we had to have the unit returned to us, repaired, by December 13th for a planned trip.

I am extremely disappointed not only with the quality of the trailer, but also with the services provided (or not provided) by the dealership. If there was any other dealership reasonably close, we would have never taken this trailer back to that dealership! They were more than thrilled to make the sale, but all but disappeared when problems occurred.

In short, I would not recommend this trailer to anyone, nor would I ever recommend this dealership. The trailer is cheaply made and the service is atrocious. Be sure to tour the service department of any dealership you might be considering as, inevitably, you will rely on them when problems arise. Bullshit Do your own research, but buyer beware.

Product or Service Mentioned: Keystone Rv Rv.

Reason of review: Bad quality.

Company wrote 0 public responses to the review from Nov 29.
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Anonymous
#1605244

Good morning, Keystone has recently reviewed your post. We are sorry to hear you had issues with your unit.

In an attempt to review all details, please contact us directly with the last 8 digits of your VIN, and your contact Information. You may reach us Monday through Thursday 8am - 5pm & Fridays 8am - 4pm, all times EST.

Our Owner Relations Team number is 1-866-425-4369. Thank you.

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