Panama City Florida CW has had our 5th wheel for 3 1/2 weeks to replace flooring and grey water tank and 2 terminal valves. Dropped off May1st and told several times by service personnel, "Don't worry it will be finished by May 25th." I have called every week for 3 weeks touching base.
Never once was I told we're behind schedule! Today I'm told it's not ready! What?! 3 1/2 weeks.
They haven't even done any repairs...only started the flooring, which by the way I removed most of it out for them! I've made all the phone calls and all communication starts with me. It takes 4/5 times to get someone to answer. Manager never called me back.
Corporate started a file?
Big Deal, haven't heard from them. I will never do business with CW EVER AGAIN.
Reason of review: Poor customer service.
Monetary Loss: $3000.
Preferred solution: Price reduction.
I didn't like: Service department.