To Whom it May Concern:
I want to begin by apologizing. I miscalculated the amount of time the camper has been at Camping World. In my last email, I said that the camper has been at my home for only 6 weeks since we purchased it 9 months ago. It was probably closer to 15 weeks. Of course, this time length is approximate as the dates on our paperwork are not filled in and I didn't mark them on my calendar. And, of course, the camper is STILL there. Either way, the camper has been at the Dothan AL Camping World for roughly 2/3 of the time we have "owned" it.
On August 15, 2015, we received a phone call from Dave, the sales manager at the Dothan location. He seemed a little irritable, which confused me, as the fault in this does not lie at my feet. During this call, he told me that a lot of the needed repairs are minor......I don't feel that anything about this situation is minor and am a little offended that your company does. We are paying a lot of money for a camper that we cannot use. Would you find this situation minor were you on this end of it? He did offer to have Camping World pay this months payment. Which, as I told him, is unacceptable The only thing that is acceptable in what your company considers this "minor" situation is for you to buy back the camper.
Please understand that we require your PROMPT attention to this matter. We have not been impressed with your idea of promptness thus far, as you can imagine. For example, we sent the first email in reference to this on August 5, 2015. We received a call within a few hours from Susan, in the service department at the Dothan Camping World. She said that most of the parts would be overnighted and we would be able to pick the camper up the next week, provided we brought it back, AGAIN, when the rest of the parts arrived so they could complete all of the repairs. As of the time of this email, we have not received any communication that the work has been completed. This is just an example of the kind of thing we are and have been dealing with from your service department. As we have come to learn, your company is quick to tell us what they think we want to hear, in order to appease us, but very slow to actually follow through. We look forward to hearing from you in the very near future in order to schedule an appointment to sign the paperwork for the camper over to you.
LaRoy and Angela Malin
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss bad quality of 2015 heartland toyhauler. Camping World needs to issue a full refund according to poster's claims.
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