Camping World - Our camper was not locked and secured and therefore stolen off their property

572 of 1257 Camping World reviews

Our camper was in for some warranty repairs and we wanted to add on a spare tire.I was called on Wednesday November 11 (after they had it 6 weeks for what they said would only take 2 weeks) and was told it was ready.

I told them it would be a few days before we could pick it up and they said for us to call ahead of time so they could pull it out. I just happened to drive past camping world on Saturday November 14 and saw my camper was out in the parking lot, not locked or secured, mind you we had yet to call them about pick up. We went in that day, and discovered that not all the requested work had been done, and we told them we'd come back later in the week. They said they noticed Monday November 16 that the camper was no longer there.

They didn't call us or investigate where it was and why it was missing. We owed them $300 for the work they actually DID do, but they didn't call us to see if we had picked it up without paying them. We went in today November 21 only to discover that not one person there knew where the camper was. A $25,000 camper missing.

All our camping gear was inside, linens, a tv, dvd's fishing gear, chairs, life jackets, you name it, if it was used for camping it was in there.We were told by the service manager that we needed to take care of it through our insurance that it wasn't their problem.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

  • What I liked
      No items
  • What I disliked
    • Lack of responsibility
    • Negligence
    • Carelessness for property in their possession
    • Lack of security

Reason of review:
Negligence and terrible customer service
Preferred solution:
Full refund
Monetary loss:
Product or service
Camping World Service Department
Review category
Service Centers and Repairs
review #738262
Had an experience with Camping World? Submit review ›
Helpful? 5 Yes 5 2 No 2
Had the same issue 0 Yes 0
572 of 1257 Camping World reviews

Jul 19, 2016 #1187128 Skokie, Illinois, United States

If you buy a camper from C.W. and you pay big money and they leave your camper open so other people can walk through it and steal things out of it, what are they thinking. I saw a $175 thousand dollar motor home open with a sold sign on it and people were walking thru it and they didn't care to lock it and secure the keys? I hope that when they get off of work and get home and find someone sitting in there home it's ok with them? This company has so many people pissed off why do people still go back and get ripped off have these a...holes.

0 0 Reply

May 20, 2016 #1162090

Did this ever get resolved? We were yesterday that our camper had been stolen from a Camping World parking lot.

0 0 Reply

May 20, 2016 #1162105

Yes I did, mostly. I'm still waiting I insurance to see if I'll get my deductibles back, but they took the recovered camper and swapped us out for a brand new one of the exact model, and cut us a check for the stolen gear that insurance didn't cover. What camping world did your camper get stolen from?

0 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Camping World. However, many companies do monitor reviews on our site.

You were reading a complaint about Camping World.
Filing a new complaint about