I am giving 2 stars for 1 Woodstock shipped our 2016 Keystone Carbon 5th wheel toy hauler from Florida because it was the floor plan we preferred 2 we got a descent trade value on our trade in. During our walk through my husband noticed the roof looked like it was coming unglued.
The tech said that is how the roof is made it will not give use any problems. He did notated the roof issue. The awning was also leaking, they fix the awning (or so we thought). After we got the camper home I was cleaning it, detail cleaning I noticed light coming through the front corner of the garage, my husband noticed the slide was not installed correctly and the awning was still leaking.
We returned the camper for repair. The slide and garige wher fixed properly, the awning still leaks. After our first trip we noticed the screen in the garage was halfway put in, this caused the screen to rip at the bottom. They only bolted one side of the L brackets on the screen frame.
When my husband went out West this summer the roof started leaking, he thought maybe something damaged it. He repaired the roof when he retarded. We had the camper for one year during the trip. After our trip in the fall we seen the roof is being cut buy the air conditioner in the same place, do this mean our roof is coming unglued in the front and blowing up on the AC unit.
Keystone warranty only cover the material of the roof not installer error. Keystone did say if we get the notation from Camping World they will replace the roof... Camping World can not find the notes from the sale. After the fall trip when my husband was coming off the floor he noticed the latter is separating from the camper at the top, now out of warranty we have a latter that we can not use.
Some of the screws are only in the side, did not make contact with the studs.
I love our camper it would be the perfect camper for my family if it did not have all these issues. We now have to pay $4, 000.00 for a new roof on a camper that is less then 2 years old.
Product or Service Mentioned: Keystone Rv Rv.
Reason of review: Warranty issue.
Monetary Loss: $4000.
Preferred solution: Let the company propose a solution.
I liked: Salesman.
I didn't like: Service.