State: New Mexico Product: Camping World Rv Repair Clear all filters (2 of 560 reviews match)

Camping World in Albuquerque, New Mexico - Ripoff from Start to Finish

6/6/17 – Arrived in Tucumcari, NM. Found our rear slide motor was bad. Called the CW Tech Help Line, spoke with Service Tech Joe, who initiated a 3-way call with Jennifer Housand, Service Manager for Albuquerque Camping World. We discussed that they would be expecting me the next morning, with the parts either there or a day’s delivery away, as parts could be overnighted if necessary. I was assured that everything would be “ready to go” when I arrived. 6/7/17 – Arrived at 11:15. Had called around 10:30 to let them know we were almost there. They acknowledged expecting us. On arrival, no one knew who we were, and Service Advisor Simon Trujeque stated there were no notes regarding us. He consulted Jennifer Housand, who acknowledged we had spoken together, but denied all discussions that took place during the phone call, even stating that “they never overnight parts”. She also denied that there was any agreement whatsoever that “everything would be ready to go,” and that nothing would be done until 1:00 when the service techs returned from lunch. Service Manager Jennifer demonstrated an attitude toward us with every interaction. In fact, nothing was done until I again called Joe at the Tech Help Line around 2:00, after which they finally got the coach in to investigate the problem. After a couple of hours, as expected, they reached the same conclusion that Joe and I told them they would find. Simon claimed no knowledge of the existing motor’s high failure rate noted by Joe, and advised that since the existing motor was functional, we only change the damage one. He was offended when we insisted that both motors be replaced, so that it would be a matched set. Service Tech Joe told me that Albuquerque is ringed by Camping World warehouses, and that there was no reason to ship the motors from Lippert (the manufacturers). Simon stated that Joe was a liar, and that all parts for slides had to come from the manufacturer. Despite Service Manager Jennifer’s earlier claim of never ordering parts via overnight delivery, the new motors were ordered for next day delivery at a charge of $100, albeit with no guarantee of delivery or installation when they arrived. 6/8/17 – Around 10:00, received a call from Simon stating that parts had been ordered and were scheduled for delivery on 6/9/17. He said that deliveries usually arrived between 10:00 and 12:00, but that it might be later. Assuming that they did arrive in that time window and if the repair tech began the installation after lunch, since four (4) hours were allotted, it should be completed by the end of 6/9/17. However, if they had to start later, it would be more like the end of Monday 6/12/17. Again, he refused to provide any idea of the likelihood of either scenario, and refused to advise us whether or not to extend our stay. Again, it was not his problem. 6/9/17 – Arrived at Camping World around 10:30. Simon stated that the parts were scheduled for delivery around 11:30, and reiterated that if the tech could start on installation at 1:00 pm, after lunch, they could have it completed by the end of the day. If not, it would be completed on Monday 6/12/17. As usual, he refused to speculate the likelihood of either scenario, ignoring again the necessity of extending motel stays. At 4:40, I called again to ascertain the status, and was informed that the repairs were completed, but that the new sealants needed to dry overnight before the slide could be closed. He told us we could take possession and drive to the RV park next door with the slide open (highly inadvisable!), or pick it up in the morning. I agreed we would wait until the morning of 6/10/17. 6/10/17 – Arrived at Camping World at 7:30 (opened at 8:00). Simon either had many problems totaling our bill or was deliberately delaying us again. He finally completed about 9:45.
View full review
#1355744 Review #1355744 is a subjective opinion of poster.
Camping World Rv Repair
  • Rude indifferent staff incompetent repair work sabotoge of rv
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Camping World in Albuquerque, New Mexico - Thanks for your help

While traveling through Albuquerque, noticed my camper would touch my tool box when making tight turn. Took truck to Camping World and Eric helped me adjust my hitch up to give more clearance. He stopped what he was doing to get me back on the road for FREE. No charge. Thank you Eric for going the extra mile. God bless and keep you.
View full review
#1351867 Review #1351867 is a subjective opinion of poster.
Camping World Rv Repair
Reason of review
Fast order processing

Contact Camping World Customer Service

Mailing Address:
Camping World
250 Parkway Drive, Ste 270
Lincolnshire, Illinois 60069
United States
(800) 416-7757
All Camping World Contacts