Customer service
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We have a 2018 Montana High Country 381TH. It was delivered to us in July 2017 but not opened or used until Late spring of 2018.

Camper has worked fine until we had to turn on the furnace and found no air flow coming into the bedroom or the bathroom. We have good air flow and good heat coming from the ducts in the living room and kitchen but nothing in the bedroom and nothing in the bathroom. Try sitting on that throne when it is 28 degrees outside and no heat in the bathroom.

Fast forward to where are today. I got instructions about where a tube coming from the furnace to the basement area was located and how the problem was associated with the tube maybe slipping off the connection to the rear heater ducts.

I opened the wall and much to my surprise the tube appears to be intact and connected. I pulled the heater tube loose and again to my surprise I have little if any airflow coming from tube. This would tend to say the tube is either crushed, obstructed or cut open somewhere between the furnace and the basement area. This is entirely under the floor.

All contained in the frame and no one wants anything to due with it. Since this is OBVIOUSLY a workmanship issue, how does Keystone justify not fixing the issue without me having to file on my personal insurance?

They don't justify it, they just will not fix it...

As a first time buyer of a full time 5th wheel, this trailer had the floor plan we wanted and the price was competitive but the service work and from what I can see from the posts everywhere the warranty system SUCKS. Unless things change, Keystone will not be where I spends the dollars for a new coach in a few years.

Product or Service Mentioned: 2018 Keystone Rv Montana High Country 381Th Rv.

Reason of review: Bad quality.

Preferred solution: Deliver product or service ordered.

I liked: Salles staff was great finding just what we wanted.

I didn't like: Delievered trailer was obviously not completely inspected, Loose trim, Drawer on center bar area that does not close properly, Furnace not delivering air floor to rear of coach, Bed lift does not seal against the rear wall.

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