State: Missouri City: Wentzville Clear all filters (18 of 3365 reviews match)
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Camping World - Horrible service after sale/ Wentzville Mo.

1.2
Details
New 2019 Forrest River Cedar Creek silverback purchased 8/18. Taken for multiple warranty repairs 11/18 by 4/19 50% repairs done. Just used 5/19 seems none of "repairs" are really fixed!! Not to mention AC #2 not working, toilet leaking, black water valve won't close so had to get mobile service to rig up a temporary shut off at end of clean out! They had for 6 months and didn't fix anything right! Parts still on "order" I'm so upset! $60,000 rig that's beautiful but too many things broken being brand new!!
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Review
#1544019 Review #1544019 is a subjective opinion of poster.

Camping World in Wentzville, Missouri - Service Department Reps should all be fired

1.8
Details
I have had my camper in twice for service. Both times they completed about half of the jobs on the repair list. They then want you to call and schedule an appointment but never answer emails or return calls. I will never ever buy another camper from this company and pity all who do.
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Review
#1516173 Review #1516173 is a subjective opinion of poster.
Service
Camping World Rv Repair
Reason of review
Poor customer service

Camping World in Wentzville, Missouri - Poor Customer Service

They need to know their product, also communicate to the customer. They don't return phone calls or emails. Don't follow up and tell you up front when items will be on order and will take several weeks.
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Review
#1515915 Review #1515915 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$90
Preferred solution
Full refund

Camping World in Wentzville, Missouri - Talking to a wall.

1.0
Details
The CW service department at the above mentioned location has had my 2018 Thor Freedom Elite for 5 months and counting. I called on 2/1/19 @ 8:37am. Spoke to a senior advisor and I requested to speak with a manager. I also asked for a email response for my records. The email response was vague and and not supported by any information. I waited over a hour for a phone call from a manager. Never received a phone call. I took the next step in protecting my interests. I submitted a complaint to the BBB. Last evening 2/1/19. I received a email from another senior advisor who was named in my complaint. Saying my RV will be ready by mid next week. All this does is raise alarms to myself. I feel they are putting band aids on issues that were covered by my warranty. I never received a detailed record on when my RV was worked on (which I asked for) who did the work and when. The customer service was obsolete. They say the right things to your face and don’t back up anything! I want a extended bumper to bumper warranty to ensure that the “work” was done properly. If you stand behind your work. Make it right. I also have a detailed record of any all communication to CW.
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Review
#1462561 Review #1462561 is a subjective opinion of poster.
Service
Camping World Rv Repair
Reason of review
Order processing issue

Camping World - Very unhappy with the service, at campingworld in Wentzville

1.0
Details
Unhappy with the way service dept, takes months to repair our camper. Not happy at all with them. Never buy their again.
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1 comment
Anonymous
#1565819

With all these mad customers on line why would you ever darken there door. No surprises here.

They do not care about repeat customers. Just cheat the one that here buy. Just stay away duh they only care about the sale service is bad at all of them.

Wish up shoppers a business this bad cannt last. They destroy them self

Review
#1358455 Review #1358455 is a subjective opinion of poster.
Service
Camping World Rv Repair
Reason of review
Order processing issue

Camping World in Wentzville, Missouri - Very happy RV Camper

5.0
Details
We just purchased the FR3 motorhome by Forrest River from the Camping World in St Louis (Wentzville) MO. All of the staff were very courteous and helpful; however, Steve Renfro did an outstanding job of providing information, answering hard questions, and making sure what we purchased was a good fit for our needs. When he didn't have a ready answer, he immediately told us and then found the "expert" to help us. The entire process went very smoothly. Again I highly recommend Steve Renfro and all of the personnel at the St Louis location. We plan to remain a Camping World customer for service, camping products, and satisfaction.
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Review
#1327083 Review #1327083 is a subjective opinion of poster.
Service
Camping World Customer Care
Pros
  • Customer service
  • Steve renfro
  • Friendly atmosphere
Reason of review
Good customer service

Camping World in Wentzville, Missouri - Severely disappointed

2.3
Details
We bought a camper on June 4th. This was a used camper a 2017 Sunset Trail. It just got on their lot May 31st and we bought it on June 4th after they assured us everything was in working order. Finally got to take it out on the weekend of the 30th of June. The converter would not keep the battery charged, the hot water heater smells rotten eggs so they didn't check it or flush it, are slide on one end of it slopes down so you feel like you're going to fall out you can set a glass on the table and it's an inch and a half out of being level. But the biggest thing that really aggravated me was when I asked why the front cap was so dingy looking, the salesman told me oh that's just dirt it'll wash clean well guess what it didn't its oxidation and on the day we picked it up it was cloudy so we couldn't see it but the very next day the sun was out I looked out the window at my new camper and seen the two different colors, call them right away they told me they will take care of it. We hauled it all the way back down there they didn't take care of it, they offered to spray the protective coating on it and they did but it didn't take care of it, and of course now they're not going to take care of it we are stuck with it. Don't believe anything they say the icing on the cake was after we got all set up in our camping spot we ate dinner that night and I went to do dishes, and the sink would not drain. Grey water tanks were both left full, what this tells me is that they are incompetent they don't really check out used units before they sell them and then you're stuck with all the problems I'm having to take your camper back and trying to make them fix it, and oh and by the way we didn't have a full hook-up site. When I said this to the service manager he said well somebody just forgot to empty the tank. It is a good thing that we had a tank with us to drain it or else we would have had to hook back up and go up to the dump station. Now our camper is back at Camping World for the third time trying to get these things fixed, they're guaranteeing me that my camper back in time for me to pack it and leave on my next trip August 5th I will keep you posted as to what's goes on. Oh one other important thing when you're going through your walk through and the lights are dim and the slide won't go out and the on awning is not going out don't let them tell you it just needs a bigger battery it's your converter. But they did put a bigger battery in and it lasted for 2 days and then we woke up to 90 degrees inside our trailer at 3 in the morning and had to hook up a battery charger to make it through the next 2 days. I will be checking everything they say they have fixed because I don't really know if they know if it's been fixed I have no confidence in them at all.
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Review
#1298553 Review #1298553 is a subjective opinion of poster.
Product
2017 Crossroads Rv Sunset Trail Rv
Reason of review
Bad quality

Camping World in Wentzville, Missouri - Not thrilled.

1.8
Details
We traded in an old damaged camper for a used camper last month. First thing that pissed us off was that we had left a tool in the old camper to take the wheel chaulks off with and it went "missing." They just said "Sorry." With the "new" camper we were told the camper was cleaned but underneath the stove and the sink were a ton of old mouse/rat *** (thankfully no signs of the creatures still). We wanted to PAY them to do a scrape and seal on the roof, the maintenance person said they had already done it, once we finally got up there we found out it hadn't been done. And at one point they had the awning out (I'm sure to do an inspection) and didn't inform us that the awning had broken away from the camper and the wood underneath the one arm is rotting, PLUS they rolled it up wet so when we opened it water poured out and the entire thing is filled with mold/mildew. We were warned they weren't the best to work with, and we had hoped since the sales person seemed awesome that we would have a good experience, but it seems not.
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Review
#1255556 Review #1255556 is a subjective opinion of poster.
Product
Rv
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Tags
  • Campers

Camping World in Wentzville, Missouri - Refunds

1.0
Details
I bought 2 RV from camping world and they really got me bad on all the added extras they put on my RV. Then when I traded it they would not refund my tire and wheel protection money. They cost me over a $1000.00. I will never shop there again. I recommend you go to St. Louis RV.
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Review
#1232710 Review #1232710 is a subjective opinion of poster.
Product
Rv
Reason of review
Problems with payment

Contact Camping World Customer Service

Mailing Address:
Camping World
250 Parkway Drive, Ste 270
Lincolnshire, Illinois 60069
United States
Phone:
(800) 416-7757
All Camping World Contacts

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Do Not buy a Camper from Camping World

1.1
Details
Do Not ever buy a camper from Camping World St Louis. I‘m already on my second camper in 1 year. Both campers have had non repairable delamination problems. 1st time around I was lied to by the salesman and told that the bubbles on side of camper were normal. They should have never sold the camper without discounting it $2,000 and having me sign a waiver. They exchanged it for another camper and the same problem occurred after a couple months. They said they are going to exchange it for a completly different model. Dropped camper of in November and I have not heard a word from them since. Every time I call Shane, the store manager he says he is working on it and it should be a couple days. 3 months later and he has never called me once. Do your research and buy from a local company.
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1 comment
Anonymous
#1425870

I wish I had read this before I gave a deposit on a Mallard. Once they got your money, they have you by the short hairs. Customer service changes after they have your money...

Review
#1168777 Review #1168777 is a subjective opinion of poster.
Product
Dutchmen Rv
Reason of review
Damaged or defective
Loss
$20000
Preferred solution
Full refund