State: Mississippi Product: Camping World Rv Repair Clear all filters (8 of 560 reviews match)
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Camping World in Jackson, Mississippi - Very valuable lesson learned.

1.0
Details
Just wanted to share a very valuable lesson learned. This is an update on my previous review posted. We have learned that the only way a warranty will be covered on your roof is that you keep receipts for purchased products needed to maintain the roof. It is not necessary to purchase their $399.00 roof maintenance service as they have been telling a lot of people. However, we did not know that we needed to be saving receipts as proof of roof maintenance. Also take pictures of your roof periodically time stamped with dates and by all means take pictures the day you do your roof maintenance. I would even probably take a video just to be on the safe side. You will need all of this information in order for your word to stick about your roof maintenance even if your roof looks immaculate. If you purchase a Forest River product, being they own 40% of the RV industry, apparently allows them to take five times as long to get the needed parts to the locations for repair. So steer clear of Forest River products. This is the company which taught us a very valuable lesson of roof maintenance proof. They do not like to honor their product even if it is a defect as proven. Our camper was a 2016 Wildcat and we had treated the roof four different times but the glue was separating from the rubber roof product. We were told by two different service departments this was a defect and Forest River would replace the roof. Well they started fighting from the word get go but unfortunately the people selling their products would not fight back. So, understand you are purchasing a product and you were pretty much on your own if you were denied and also make sure that the words chosen to describe a defect are accurate and can be supported with pictures or video. You make sure as the consumer that you see all of this information before it is submitted no one is going to fight for you except for you. It's unfortunate that the same energy put into selling you the camper is NOT I REPEAT, NOT put in to helping you maintain the camper. Do you know why, because their handy dandy salesmen are waiting to pluck you out of the service department in your time of despair to sell you a new camper. I'm not making this up go back and read a lot of the other reviews do your research. Also, apparently all of the RV companies close two weeks for Christmas and a week for Thanksgiving so allow extra time for your RV to be in the shop during this season. If you are an easy pushover, take someone strong with you if you are still choosing to use this company. Camping world has nailed down a great hustle and apparently a very lucrative hustle because they continue to open stores. My only concern really are the elderly and the weak who choose to do business with them. I know there is someone's grandmother and grandpa other out there who possibly wanted to retire but cannot do you to being suckered into their scam. I even got corporate involved. The only option Kenny Durham gave me was to return my camper with the defect roof that was not going to be replaced due to choice of words and inaccurate pictures which were sent. Which I blame part of this on myself for not checking what the service department was sending in to Forest River. Of course we checked afterwords but the damage had already been done. Forest River ran with the wear and tear comment that the young boy sent in because he could care less. To our knowledge he was fired. Not because of our ordeal but because he was always sitting around on his phone playing and half doing his job. So let me see.... do I keep a brand new camper which I feel I paid a little too much for, or do I get my old camper back with a roof that I will have to replace even though we did the maintenance and the new service guy as well as the others who looked at it 100% felt that it was a company defect. After the new service manager saw our dilemma, he sent in new pictures that clearly showed the problem unlike the previous pictures which were taken in the dark. For it to be covered by Forest River it had to show a 6 inch diameter bubble. It was only showing a 5 1/2 inch bubble. You've been warned. If you're needing parts for your RV that you can fix then order them online or find a mom and pop shop that can help you out. If you're in Mississippi or a close state and know of an awesome place with awesome service for RVs that has ratings and people that can back it up please shoot me an email. jndcockrell@yahoo.com. We just so happen to be looking for a new future service department. I also noticed, as I was reading through the comments, they give reviews for themselves. Now you know it's bad when you have to do this. STAY AWAY!
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1 comment
Anonymous
#1737128

Only a complete fool buys from camping world.

Review
#1439934 Review #1439934 is a subjective opinion of poster.
Service
Camping World Rv Repair
Cons
  • Taken advantage of
Reason of review
Poor customer service
Loss
$10000
Preferred solution
Share my experience

Camping World in Biloxi, Mississippi - Poor repair service

Have been waiting two months for Camping World of Biloxi to send an estimate to my insurer for repairing a 24 sq inch collision damage (scrape) to a 2016 Winnebago Era. I learned that State Farm simply requested a photo of the damage and the Biloxi Camping World has not cooperated in two months. I have visited the service department at this location on several occasions and was told my insurer was not cooperating. I have recently heard from other dissatisfied customers about this Camping World and regret not doing my homework before taking my vehicle to them. Their website has images of much greater damaged TVs. Should have noticed the backlog of RV s in their compound.
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Review
#1326499 Review #1326499 is a subjective opinion of poster.
Service
Camping World Rv Repair
Cons
  • Delays
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Camping World in Biloxi, Mississippi - Terrible ..... Would not recommend!!

2.5
Details
We are first time RVers. Lots of trouble from the start (Feb. 15, 2018) Been through 2 class c coaches and still in the shop more than on the road. No problem taking our 25K but after sales....a total disaster!!! Would totally get out of this if we could. Glenn and Debbie Sanders Gulfport MS
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Review
#1279978 Review #1279978 is a subjective opinion of poster.
Service
Camping World Rv Repair
Reason of review
Poor customer service
Preferred solution
Full refund

Camping World Rv Repair Review

2.0
Details
We will never buy anything from camping world found a class A rv agree on price put 1000.00 down then drove 7 hr to get there stayed in hotel tell morning got there spent 6 hr not agree on interest rate and rv was not ready I think I should have walked away but that said they whorls fix but they didn't so that why I'll never go to camping world
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Review
#951542 Review #951542 is a subjective opinion of poster.
Service
Camping World Rv Repair
Reason of review
Order processing issue

Camping World in Biloxi, Mississippi - Complete incompetence

First we have had to wait weeks for a warranty appointment and once appointment date arrives weeks for parts to come in and now waiting for them to have "room" to do warranty repair. This is insane. WE purchased the RV to be able to spend time with our kids and family, not have it waiting for warranty repairs for over a month!!! Some of the repairs are being done for the second time because they did not repair correctly the first time. Seriously, how hard is it to secure a piece of molding. Why does it take a month to replace an awning motor?
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Review
#947177 Review #947177 is a subjective opinion of poster.
Service
Camping World Rv Repair
Cons
  • Delivery delayed
  • Lack of their follow through on complaint about warranty
  • Communication
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

Camping World in Jackson, Mississippi - DESTROYED all in fridge (incl meds)

1.0
Details
Left RV for a very simple repair (put glass, which we had already procured from manufacturer, in 2 exterior rear view mirrors), which was a 5 minute job. Told we'd get it back the next day. Ready 5 days later. When we left the RV, asked them to be sure fridge was left on. 5 days later fridge was off, hot in side, destroying all - $419.12 for food & $805.00 medicine. Service manager said they would replace all. Total bill was $1224.12. They reimbursed $1000 but not all. Been fighting them since June 25 2016! Service mgr left the company, customer service wont help, store manager refuses to reimburse what we were promised. General manager refuses to pay the rest, even tho the service manager offered to pay it all.
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Review
#934744 Review #934744 is a subjective opinion of poster.
Service
Camping World Rv Repair
Cons
  • Attitude and lack of responsibility
Reason of review
Poor customer service
Loss
$1224
Preferred solution
Full refund

Camping World in Jackson, Mississippi - Awful Service

I would like to let you know that the service department at your Jackson, MS store is the worst of all the locations I've been to. I was lied to and I have voicemails on my phone that I am keeping just to have proof. I had numerous things that needed addressed on my 2016 Forest River 5th wheel and all I got actually done was my wheel bearings packed. The service manager, Jimmy, was no help and actually lied to me and your finance manager. He kept telling me the parts were ordered and I would go by and check with them. They didn't even know the part numbers so I knew something was wrong. I ended up picking up my unit (still with numerous problems ). I called some of the manufacturers (Dometic, Irvine and kitchenaid) and you know what...... Parts were never ordered and they are sending them directly to me, FREE! My dad had the same experience and he took his almost 200 miles just so he wouldn't have to deal with your Jackson service department. Fortunately I have another company locally that I can go to. It was like they just don't care. Oh by the way whenever Jimmy saw me coming, he would close his door.
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1 comment
Anonymous
#1646051

I have just ended a seven month nightmare with the Jackson, Mississippi Camping World dealership. I have been lied to from the moment I walked in the door of this awful place back in July of 2018.

They added almost ten thousand dollars of extras onto my loan after we had made our deal on the phone and online. I trusted them and signed papers as they rushed me through the signing process and did not read the fine print. The sales manager Brandon and the finance manager, Brian have been putting me off for the past seven months. After relentless emails to them and phone calls to them and our salesman Floyd, I have just now got all these extras off my bank loan.

Brian promised me numerous times that he had cancelled these, but that was not true. I was forced to contact the companies myself and show them proof that this was not something I had ordered to get this off my loan.

This has without doubt been the worst experience of financing I have EVER been through. NEVER AGAIN WILL I DEAL WITH THIS DEALERSHIP!!!!

Review
#926549 Review #926549 is a subjective opinion of poster.
Service
Camping World Rv Repair
Pros
  • Big jack is the only person who actually wants to help you
Cons
  • Lies and mistruths
  • This place is a joke
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Camping World in Jackson, Mississippi - Completely Satisfied

4.2
Details
Directed to Camping World, Jackson, MS. Loading up the Winnebago for a one month trip with our Grandson to Yellowstone only to find out A/C does NOT work. Jimmy Humphrey (service Mgr) treated our problem as an emergency. Not only did he get us in right away, his assistant, Drew initiated the paperwork along with Katlyn A. to get the A/C covered under warranty. Floor foreman Charlie and ace mechanic Eddie, removed our A/C in about 15 minutes thinking Camping World had one in stock, but did not. These guys located a new replacement, sent a runner and Eddie had us leaving within two hours. The impressive part of my story is; they did not sell us our Winnebago and gave us priority over a shop full of Campers to accommodate our situation unlike other local shops who would have made us wait two weeks. My Thanks to all of you
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Review
#870164 Review #870164 is a subjective opinion of poster.
Service
Camping World Rv Repair
Reason of review
Good customer service
Tags
  • camping Trailers

Contact Camping World Customer Service

Mailing Address:
Camping World
250 Parkway Drive, Ste 270
Lincolnshire, Illinois 60069
United States
Phone:
(800) 416-7757
All Camping World Contacts