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Update by user 2 days ago

When you buy, Don't allow large ticket items to be added at your expense.

Original review posted by user 2 days ago

Camping World, St. George

Misleading Marketing and Business Practices

Our experience with Camping World, St. George, Utah has been the worst of all of our personal property and real-estate purchases in our lives, which have been long and full. Being more seasoned we struggled with the sales tactics of our sales person, repetitive, use of fear as an incentive, empty promises, and although we visited several times because they had a couple of coaches we like, she never seemed to remember us or any of our previous discussions.

Although the prices were not great deals they appeared to be fair and close to market value at first sight even with the built in incentives like credit if you would finance through the dealership. No cash deals or you paid a handsome ransom. Once we had decided on a used coach with the features we wanted and convincing ourselves that the coach was worth the several thousand dollars we had budgets over our intended budget, we made an offer. We refused the first negotiation because there offer for our 5th wheel in excellent condition was far lower than any of the other dealers (4) in the area. We sold the 5th wheel in one week for $5,000 more than their best offer, and then returned to complete our purchase.

The first thing added was a $1250 dollar prep fee. This was not included or shown on any of the marketing information and was added straight on to the negotiated price and not included as a separate line item. The maximum docking fee allowed in Utah was also included as a separate line item. We were assured many times by our sales person that the condition of the coach and the walk through and training would be well worth our value. As we entered the coach we discovered that the batteries were dead and we had to hook to shore power to see if the electronics, equipment, slides and awning were functional. The RV was not very clean and it took three trips by the staff to clean the refrigerator, whip down the cabinets that were smeared with a chalky substance and clean the smeared and dirty floors. We maybe got 20 minutes of walk around and training and only on the things we asked about. We spent over a week re-cleaning stocking and figuring our many details.

After agreeing to continue the purchase with the added fees we reported to the business manager. He of course wanted to sell us warranties and guarantees for the coach. We declined, but after several minutes of insistence, promises and the threat that if we didn’t purchase it NOW we would be able to, we put our trust in his assurances and promises and continued. There were two separate warranties which he discussed as a package or individually depending on what was most convenient for him. He assured us that it would ONLY cost $30 dollars a month, that only included on piece. When asked what it would cost if we wanted to pay cash and not include it in the finance, he said about $7,200. When you add the two lines up on the purchasing contract it was closer to $9,200, which I didn’t study in detail for a couple of days after the purchase. When we signed the documents, the warranty for the chassis and coach was stated as a single amount, the extended warranty on tires, gel coatings and interior were given as a single figure, about $900+ but if you read the small print you need to multiply that by 4 to get the lump sum amount on the purchase agreement.

So after $10,000 dollars in additional costs we asked for information about when the coach chassis was last serviced, everyone passed the buck, no one seemed to care about finding an answer, and after I finally expressed my frustration I got a promise the have the coach serviced, which they did at a whopping cost of about $70 dollars. After reviewing the documents and discovering the misleading statements and figures I had been given I requested to drop the warranties and guarantees we started another round of denials and refusals. Now it is time to move forward and hopefully inform others of the deceptive practices incorporated by this Camping World dealer.

Reason of review: Marketing and Business Practices.

Monetary Loss: $10000.

Preferred solution: Engage in honest and truthful business Practices..

I liked: Product selection.

I didn't like: Marketing and sales practices.

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