Purchased a travel trailer from Camping World, Saukeville, WI last summer. Noticed a few things that needed to be fixed while it was under warranty including a TV backer was never put in when it was being built.
Long story short, they have had our camper since 10/10/16 (over 4 months) and the work is still not finished. No one answers my questions and there is always an excuse. We've had to make an appointment with the general manager and stop in to speak with him to get some answers (an hour drive for us). We thought maybe we were getting somewhere as he offered to update us weekly on the status of our trailer.
That was a lie.. we never heard from him even when I emailed requesting the status.
We were totally ignored. My only option was to give them a deadline for either our trailer to be complete or a new one given to us or we will be contacting an attorney.
Product or Service Mentioned: Camping World Rv Repair.
Reason of review: Poor customer service.
Preferred solution: Something needs to be done to make up for all the crap we've had to deal with.