We currently have a 5 year old trailer that has some issues with it. We took it to our local camping world to have them tell us how much to fix the issues.
They came back with about 2K worth of cost to fix the issues. I told them that I really would like to look at maybe trading our trailer for a new one but before looking at the first trailer it would all depend on how much they would give me for our current one. The sales Manager came and told us that with all the issues they found the most would be 11k. We told them that was an ok price not quite as much as we hoped but enough for us to look at a new one.
They showed us some Jayco trailers and the manager told us that the weight showed on the trailer was with all the tanks full so you could *** about 900lb. So going along we pick out a Jayco that cost $27,595 an he said that since that was a higher end trailer he would give us 13K for trade. After doing some research on our own, we stated questioning the weight statement. We showed them where on Jayco's website it states their weight is with empty tanks.
They said that they were wrong about the weight (wonder how many people were sold trailers under that ruse). Anyway we found another trailer that was a keystone and they gave us the price of $25,995. We said great the weight was under what we needed. They hand us the print out of the cost and it shows our trade in as $8,900.
Really??? his explanation was we were picking out a cheaper trailer and he wouldn't make as much. So a $1600 difference in the two new trailers means a $4,100 difference in my trade in? Then on the bottom of the sheet is the $1600 in prep fee?
So we asked what the heck is a prep fee. Sales manager told us that it was to make sure everything was working, fill our propane tanks and to give us a class on how to pull a trailer. Really we need to get charged to make sure a brand new trailer works???? and a driving class...
we have been pulling a heavier, longer trailer for years. But he told us this was camping world policy and there was nothing he could do. There was also a $601 charge for documentation fee. Ok i know that car dealerships do that but usually around $500.
JJ the sales manager comes back and says well if I lower the $1600 prep fee to $595, would we buy. Ok wasn't it just 10 minutes ago a Camping World Policy and there was nothing he could do???
Needless to say that we will never be visiting a Camping World again.
Product or Service Mentioned: Camping World Sales Manager.
Reason of review: Pricing issue.
I didn't like: Business has no ethics, Lies and mistruths.