Not resolved

In 2014 Byron Camping world sold us a new Thor Axis with a Check Engine light that would not go out, altho they reset it when we test drove it. On our first trip to a Ford dealer to attempt a fix we found that Major engine work had been done on this unit in Indiana as it left the factory.

Camping World denied any knowledge of this. They would not help us fix this unit in any way. Their attitude was "tough break".

After 6 months of not being able to use the unit and trying repeatedly to have it fixed, a Ford technician was flown into Macon and he found one bank of fuel injectors was damaged. He replaced the fuel injectors and now it seems to run well - and the check engine light is finally off.

Truly, DO NOT BUY A MOTORHOME FROM CAMPING WORLD. They knew it was defective and sold it to us anyway - then they LIED about it. They were no help to us as we tried to obtain a fix.

We will never ever go to the Byron Camping World again! They are dishonest.

Reason of review: Poor customer service.

Monetary Loss: $8500.

Preferred solution: Refund for the 6 months we were unable to use the motorhome.

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Camping world of Woodstock did the same to me.

Okeechobee, Florida, United States #965116

It comes from Thor. They do not back there product, major items in our brand new 2014 Challenger happened and it was a blow off.

My niece bought a Thor Ace brand new and so many things went wrong including transmission and motors on slide outs and they tried to blow them off but the lawyers got together and worked it out after 1 1/2 years. Very unreliable company


Sounds like a Ford issue if they had to fly a tech in. Motorhomes have a chassis warranty with Ford and no one else can touch it as they won't authorize them.

Went through the same thing with a Bounder the folks at campers world helped me get an appointment and helped the tow truck driver when Ford picked it up...had a defective bearing and race. Did you not understand how your warranty worked maybe?

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