Advertised a white Screen door cross bar handle for $11.75 but billed me full price at $12.99 on my email invoice!
Also the tax on invoice was incorrectly calculated for LA County. Should be 9% of purchases. They are charging more. Most likely collecting tax on shipping charges with poor software or deliberately higher. This is against the law!
The only reason they continue to exist, is because RV'ers don't have too many other choices for supplies. They use antiquated software, their stores are dead inside, they push Good Sam membership down your throat in store and bombard you with mail and email when it provides no service whatsoever. I can get a discount on supplies with Good Sam for a $25 membership, but I can also buy the same item on Amazon with no membership, cheaper.
When your bill is wrong, that is patently illegal and inexcusable. This discredits them completely. I cannot trust any billing from them, and will never, ever give them my credit card info again. The amount charged incorrectly is very small, but it is wrong.
Reason of review: Pricing issue.
Monetary Loss: $5.
Preferred solution: Full refund.
I liked: Full range of products in store and online.
I didn't like: Incorrect billing on invoice.