We bought a brand new 5th wheel in June of 2017 and had a satellite dish for Dish Network installed. We brought the unit back a few months late and advised the refrigerator was making a loud noise and was not cooling properly.
It also would not seem to switch over to electric from LP. They replaced only 2 of the 4 fans. They said they didn't know it had 4 fans and said if it started again to bring it back. 10 months later we returned as we had changed our service from Dish Network to Direct TV and needed the satellite changed.
The refrigerator was making a loud noise as well. The Service adviser stated it would probably only take an hour to change the satellite, as all the wiring was done and Direct TV had programmed the receivers for the 5th wheel the day before. We received a call 3 days later from the tech 'Mike Smith'. (I think they lied to me about his last name when I asked for it) He stated that he was paid by the job and it was a minimum 3 hours.
We told him that they had already done all the wiring 10 months before. He didn't seem to be concerned and stated he was paid by the job, not by the hour and the 3 hours would be minimum because he had to program the receivers. We again stated that Direct TV had programmed the receivers for the unit the day before we brought it there. His response was 'well, they don't always work'.
Imagine that, Direct TV doesn't know how to program their own receivers! He then insisted that we come in and sign an affidavit that we would pay the 3 hours, before they would start the job. We then spoke to Linda Salis, whose card says she is a 'Sales Adviser', but told us she was the 'acting' General Manager.
We paid $399 for the satellite 10 months prior, but she stated that now it was $599. She was rude and arrogant.
Product or Service Mentioned: Camping World Rv Repair.
Reason of review: Poor customer service.