I purchased a new Thor Motorhome. The service dept would not return calls, kept the unit for over a month when they told me two weeks.
When I picked it up the repairs had not been completed. I had called and got the salesman to check to make sure the repairs had been completed since my drive to the business was over an hour away. I would rather sleep in a tent beside the road than buy anything from these people ever again.
I would say the salesman was nice. I think he was embarrassed by the service department as well.
Reason of review: Poor customer service.
Preferred solution: publc is aware of how horrible your service is.