Not resolved
1.5
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Interest Rate
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
0 comments

I bought a brand new 2018 Thor Hurricane and paid extra $1000 for a complete inspection.The salesman was and is fantastic.

He has gone above and beyond to try to get these issues fixed. 1st thing that happened was that the emergency brake light would not turn off resulting in a loud alarm. They had a mechanic look at it who said it was wired in wrong but I could just pull up on the emergency brake pedal while pulling on the release to get the alarm and light to turn off. When I said can't you just fix it he responded, it should fix itself eventually.

Next when I opened up the slide, I notice a cut in the Linoleum in the middle of the main room. There was a second one by the bathroom door. There is also large chips in the sink that someone had painted over to try to hide them. I found metal pieces on the floor and found out that the locking washers were falling apart in the fold out sofa bed.

I called service who said they need to speak to the Laurie the service manager. Then service called me back and said that Laurie said that they would just take care of it later when they do my warranty service. I called back and left a message for Laurie. A few days later I left a second message with no response.

Finally, my salesman got ahold of Laurie who said to make an appointment for service. I called today and I was informed that they don't have anything open until mid August. I called Thor Customer Service who said they can't do anything until Camping World sends pictures and opens a claim. So now I have to wait until August to have the pictures taken so they can make a claim.

So what did I pay the $1000 for if it wasn't even going to be looked at? Also, I paid for the extended warranty through Camping World and if this is an example of how they handle their warranty work I just spend a lot of extra money for nothing.

My suggestion is not to purchase anything from Camping World.There service is terrible and they don't know the meaning of customer service.

Review about: Camping World Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $2000.

Preferred solution: Let the company propose a solution.

I liked: Dedication of the salesman shawn.

I didn't like: Service department.

Had an Experience with Camping World?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Camping World - Jayco Rv Review Camping World "We bought a 27' Jayco 5th wheel which after 2 outings we wanted to gave a handful of items looked at. We took it back to have warranty work done..." Read more Camping World - Horrible Camping World "The sales person was very deceitful, he stated things were on my Trans Union credit report that were not there, I requested that they verify the error and they refused..." Read more Avoid Camping World Chicago/Island Lake/Wauconda! Camping World "In May of 2015 I purchased a brand new 2016 Thor Chateau camper from Camping World "Chicago" which is actually in Wauconda, IL. I should have heeded all the red..." Read more Camping World - New camper, new problems Camping World "Purchased 2017 Volante less than a month ago and already it leaks around two windows. New material smell immediately has turned to funky, sour, wet odor. I'm anxious to see..." Read more Toyota Financial - They have messed up my credit by over 100 points that will cost me $1000's over my lifetime Toyota Financial "A 30 year military veteran and 12 year Toyota owner, I planned to purchase another when my current Toyota needed replacement. I can tell you that will not happen! I..." Read more Lazada Philippines - Refund money and broke item Lazada Philippines "Im really dissapointed in my order in lazada because i cannot use my order because when they deliverd and i try to use but its broke, this is 2x i..." Read more PetArmor - DO NOT WASTE YOUR MONEY PetArmor "I made the exact same mistake that other people do. I used pet armour instead of Frontline like an idiot because I wanted to save thirty bucks. It doesn't work..." Read more Don't use Tradesy. Tradesy "I purchased a piece of luggage from EEG Closet on Tradesy and boy was I fooled... The luggage description said that it was gently used and had two scuff marks...." Read more