I placed an order for a camping chair for an upcoming trip. After I checked out I was THEN told that it could take 14 days to receive my chair.
I emailed them and asked to expedite the shipping as I needed it in a week and I was not given any shipping options at checkout. I received an email back stating that they don't have any other shipping options. I told them that I needed it for a specific date and that I was disappointed in the fact that I was not made aware of the long shipping times BEFORE I paid for the item. I then got a cheesey automated reply thanking me for letting them know that I was unhappy.
I replied again and got the same automated response. I decided to cancel my order and purchase the item with another company. I was told that my order had been cancelled and that my card would NOT be charged, but now TWO days later there is a charge on my card. I contacted them and showed them the proof that I was told my card would NOT be charged.
The answer I got was that it would take 5-7 business days to refund it. This company and its Customer Service are HORRIBLE!!
I have never experienced such incompetence. Stay away from them!
Product or Service Mentioned: Camping World Shipping Service.
Reason of review: Poor customer service.
Monetary Loss: $55.
Preferred solution: Full refund.
I didn't like: Them stealing my money.