Not resolved
1.8
Details
Customer service
Price Affordability
Staff
Warranty
0 comments

I brought my RV in for a battery charging issue. I knew it was a bad converter.

At first they told me the converter wasn't the problem and that it was a short in the wiring. Three days later I called to see what they had found and they informed me that the converter was the issue. One of the two screws that holds the front of the power panel was cross threaded. They let my battery drain to nothing (500 mV across both) and then didn't charge it.

I don't know how they could have teatime my system with twodead batteries. Overcharged for a covered (warranty) repair of my converter. I should have done it myself.

It would have been cheaper and done better. Not impressed.

Reason of review: Poor customer service.

Monetary Loss: $200.

Preferred solution: Let the company propose a solution.

I didn't like: Service manager.

Company wrote 0 public responses to the review from Nov 23, 2015.
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