We bought a new 2015 Keystone Cougar-lite 27RKS. It had half dozen workmanship issues from factory (broken hinges, Table leaf hinge, ceiling strapping, broken charging station, wooden trim damaged, only one set of keys) and found a huge leak in nose cap seam we found a few months after purchase.
The service and sales folks where great it took a couple trips in (waiting for parts & we wanted to use camping) and they fixed all our issues.
The entire team are very friendly, courteous, and professional as well as always followed up to check that all issues had been corrected. I would not hesitate to recommend them to family and friends
Reason of review: Good customer service.
I liked: Sales and service.