Good Sam's and Camping WoMy husband and I purchased a High Montana High Country 2018 on August 18 from Camping World in Statesville, North Carolina. We recently retired; he retired from law enforcement and I retired from teaching in the public school system.
Buying this 5th wheel was our dream to explore this amazing nation. Needless to say, our retirement income, based on our service careers is not lavish, to say the least. But, we developed a frugal financial plan to purchase your rv to fulfill our retirement dream. From day 1, we have dealt with manufacturing defects and poor service after the sell.
Literally, we are victims of a financial scam. We were enticed by a product that was fully endorsed by Keystone, Camping World and Good Sam's membership and benefits. We had utmost confidence during the sale/purchase process. That confidence quickly declined to panic with the ominous devastating financial loss in purchasing a inferior product with a costly price tag.
The rv that was sold in good faith to us, backed by Keystone, Camping World, and Good Sam's has brought us nothing but anxiety and utter inconvenience for warranty service. We realize that in mass production, some products do slip through production regardless of quality control measures. We've been told that despite the numerous mechanical defects and many other flaws in craftsmanship, the service department will correct all flaws and defects. My question to you is, how can we ever feel confident in the purchase of your product when it literally began falling to pieces immediately after driving it off the lot?
I urge you to do the "right thing" and stand behind your commitment of quality and service to your customers by compensating for our purchase of your inferior product. We are honest, hard working people who would never expect "something for nothing". In fact, we are proud to say we have worked for everything we have throughout our entire lives. This is all we ask of your company, we are not perfect, but be proud and honor your customers' financial loss when the quality of your product fails to meet the high standards expected by both manufacturer and buyer.
Please contact me to further discuss our situation. Sincerely, Regina Bowden (318)419-6067rld endorses Keystone High Country and entices costumers with all of these great benefits and service after the sale. We bought a 2018 High Country fifth wheel Aug. 18, 2017 and it needed work done before we could even drive it off the lot.
Since then, we have had Nothing but major mechanical defects among other numerous flaws in poor craftsmanship. The service dept, will not communicate with us and the right hand does not what the left hand is doing. Warranty work is a JOKE! We we told it could take up to a month or more to get necessary warranty parts delivered.
The technicians do are inequate in completing warranty work.
Save your money!! If a company endorses an inferior product and does not offer assistance to stand behind their endorsement, membership means Nothing.
Product or Service Mentioned: Camping World Rv Repair.
Reason of review: Warranty issue.