The sales experience was pleasant, we felt like they were helpful and said all the right things about service and post sale support.We bought a new 2017 31 foot Chateau.
After we drove it out the door the good service ended. When we were ready to get some warranty work done the service department manager stated the sales people will say anything and that the promise of the warranty work does not apply for items they considered cosmetic even though they were identified when we took ownership. They have had the unit now for 3 weeks waiting on a part and they blame Thor for all the delays and have not made any effort to contact them and get the parts in to fix.
Don't sign for anything with them until they fix it (no matter how minor) until they fix it.We really like the unit, but the warranty from the camping work service department it terrible
Reason of review: Not as described.