We bought a 2017 202 keystone hideout. Our window was sealed, we brought it to camping world bartow fl.
On march 27,2017. We were told to drop it off within 10days someone will look at the problems, so it sat, they supposedly looked at it, ordered a new window and it sits there and nothing it just sits there, nothing has been done with it, and still no window! Nothing! Then we get by may 8 yah the window should be in then it will take 2 weeks to put the window in, then we got by May 10 th the window will be in an installed.
As of today, it still sits, no window. This is a brand new camper we used it twice!! Camping world has had the camper longer then we have and nothing it still sits no one doing anything, found out today....nope the window isn't in yet, we are planning a trip in June, well we get, you can just pick up the camper and bring it back when we get back in august to do the window! I want the camper back and fixed before we leave on our trip, the window needs to be fixed, if it rains the rain could get in the camper and cause more problems.
We are talking a window..pop it out and put the new one in, that's it but it's been at camping world in bartow fl just sitting there since MARCH 27, 2017 and it's May 5,2017 and nothing it still just sits there!! When we first brought it there this is the steps that Misty told us 1, bring it in it will be up to 10 days just to look at it. 2. Then up to 2 weeks to get a brand new camper approve thru the warranty for the window, 3.
Another 2 weeks to order the window. 4. Another 2 weeks for someone to put the window in.
That's 52 days!!! Well make my payments while it takes you all this time to do nothing yet!!
Product or Service Mentioned: Camping World Rv Repair.
Reason of review: Damaged or defective.
Preferred solution: Deliver product or service ordered.
I liked: Sales, Sales dept and inventory to choose from.
I didn't like: Service, Lack of responsibility, Bad parts dept customer service, Customer service arrogance.