A further follow up: When we ordered the motorhome at the show in Hershey PA, we were told it would be eight weeks because of the colors that we wanted on the inside and the outside, However if they were able to find one sooner they would let us know. They did find one within two weeks that they said was “just rolling off the assembly line now”.
It could be delivered and we could pick it up in Syracuse. Two days before we were scheduled to come up to Syracuse to pick it up, our sales person texted me to tell me that the unit was not there and wouldn’t be there for a couple more days. They delivered it to Harrisburg PA. We had made several arrangements to be able to go to Syracuse the day stated so we pushed back and the salesman agreed that he would go down to Harrisburg and bring the unit back himself.
The Thor ACE 30.4 we ordered from them at the show in Hershey PA had two air-conditioners and a 5500 watt generator with a 50 amp service hook up. First stop we made on the walk-through was to the electric hook up to the motorhome. Technician said “here’s your 30 amp hook up“. That is when we questioned if this was the correct motorhome.
Of course, they said it was an oversight! We even had a text from the salesman the same weekend of the show telling us it was a 50 amp service because of two air-conditioners. Ironically we found out later from someone who works there that this was the third time that had happened that day alone! Anyone would think this was a regular practice for them to try to get over on customers!
We held firm and said we were not going to take that motorhome. Question: Did the salesman actually drive it all the way back up from Harrisburg and not notice it wasn’t equipt with what we ordered?? By the way it had 1700 miles on it. Indiana to Harrisburg to Syracuse????
They brought another one around that was on the lot that had some minor changes to the colors we requested but we were OK with that. We went through the motorhome with a fine tooth comb looking for anything that needed to be fixed before we signed and pulled it off the lot. Two major issues we had were the electromagnetic system holding up the above cab bunk we’re missing and the rear camera was not working. We were assured those and any other issues we had would be rectified before we took the motorhome off the lot.
After a couple of hours one of the people from the sales team told us they would not be able to put the electromagnets in. We would have to bring it home and then bring it to another service department two hours away to have that fixed. Why would anyone take $85,000 motorhome off the dealers lot knowing they had to bring it somewhere else to get something fixed?? We later found out that the rear camera wasn’t working either and we would have to do the same with that!
Again, who would except delivery of a motorhome that has to be brought back to another dealer to be fixed… Especially with all the horror stories of how the dealers hold them for weeks and weeks and weeks fixing them. Needless to say, that’s when we said we wanted out of the deal and our deposit back. We called the dealership the following day on our way home and spoke to someone in the finance department who said they would refund the deposit back to our bank as soon as possible. We’ve heard nothing since then.
No, not even a phone call from our salesman… Not a call from the head of the sales department who we worked with as well… No one! Crickets!!! It would appear that they regularly use a tactic of bait and switch, as well as expecting customers buying a brand new motorhome from them to bring it to another dealership to get it fixed. All in I believe we spent upwards of $900 that weekend in a failed attempt to buy a brand new motor home from Camping World I will say this… Everyone there was very very pleasant.
Of course in hindsight they would be when they’re trying to rip you off. Beware if you’re buying anything from Camping World.
Product or Service Mentioned: Camping World Rv Repair.
Reason of review: Poor customer service.