After ordering a Thor ACE RV from camping world, we were happy to get the call that it was in! We scheduled an appointment and took the 4 hour ride in a rental car, to pick it up in Syracuse NY.
Upon inspection, we realized that the RV was not the one we ordered. We were very dissappointed to say the least. After an hour of waiting to hear whether or not there was another one in the lot, we were told a vehicle was found, if we were willing to accept a few minor changes. We looked and agreed to take the one on the lot.
While we waited two more hours for the the service department to tighten up a few things, we were them told that the magnets that hold the bed up were not installed. Camping World wanted us to take the vehicle, drive it home which is four hours away. Then, drive the vehicle another two hours away to the nearest service department to have the minor repairs done. We declined knowing this was not at all possible.
By now, we are stranded in Syracuse NY with no car and no flights to be found! We were able to rent a room in the area. We still aren’t sure whether or not we will get home tomorrow. Needless to say we canceled the deal.
We will not be dealing with Camping World again.
We should have paid much closer attention to the horrendous reviews posted all over the internet regarding their terrible product as well as service. Hoping to find out way home to NJ before Christmas.
Product or Service Mentioned: Thor Motor Coach Rv.
Reason of review: Not as described.