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We bought our first travel trailer from Camping World outside of Rapid City SD. Our sales person was nice but not extremely knowledgable.

We told them we were newbies to the travel trailer. They claimed we would get a walk thru prior to taking it home. Guess what. That walk thru person was new.

So we struggled thru that. Our hauling vehicle also needed a brake system installed prior to leaving with trailer. They couldn't find the harness on our vehicle. What!

We were clueless. Instead of the employee calling the dealership we left without trailer. Drove to dealership who show location. Made a second appt to pick up trailer.

Arrived and employees stated they were extremely busy because of storm the night before. Sorry not my fault we had an appt but it took over an hour. We asked for another walk thru and were given dirty look. Again we get the same new guy and by his body language he was done with us.

They didn't have in stock a drop down hitch but we could wait another 45 mins for the parts guy to drop one off at store. We just bought something close to what we needed.

So after that disappointing situation I would not recommend this place.

Reason of review: Poor customer service.

I liked: Sales person.

I didn't like: Customer service.

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Rapid City, South Dakota, United States #1234622

Sorry to hear about your experience at camper world, when you are ready to buy again come to dakota discount rv and ask for Tom, he will help you and if he doesn't know the answer he will find it for you, bought our rv from him and he was great, also there service department is amazing and they do an amazing walk thru.

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