We just purchased a "new Keystone Carbon 347 toy hauler" from camping world London,Oh. and what a disappointment.
I should have seen the signs as when we showed up and they were just stating to service it, the generator was in already being worked on and the unit hadn't even been washed. They only had a week to prepare.Our walk through to show us about our unit lasted all of about 15 minutes. From which we got just enough info to get us out of there. When after the paper work was done we go to get the camper and discover some damage that had been conveniently blocked from view during walk through.
To make things better on our way home we had total brake failure due to shorted wires at the rear axle. The A/C does not work and we got sent on the road with out any kind of license plate or registration. Best part is we can't even take it camping because of these MAJOR issues. We have trouble getting return calls or e-mail Just the same answer of we are trying to see what we can do.
The answer always seems to be "These are manufacturing defects". Not impressed with the out the door inspection, the after the sale service, or what feels like total lack of who gives a crap after it leaves the lot.
Product or Service Mentioned: Keystone Rv Rv.
Reason of review: Damaged or defective.
Monetary Loss: $1500.
Preferred solution: Let the company propose a solution.
I didn't like: Hold ups, Deception, Poor service after sale.