this is the exact problem we had and why we were on this site ... when the estimate was submitted to us there was no "shop supplies" listed when we went to pick it up they had $96 listed.
Most frustrating. We used the "good sam's" discount for some maintenance that the clerk had no idea now to add up or charge us for ... in the end the clerk did finally get the same discount correct and took $30 off the $96. However, that still made up for more of the discount ...
what a racket we are now seeking corporate responses but are sure they will not return our call as they obviously get these complaints daily ...
we have learned our lesson and will not return ... wish I could let everyone know this before they get the surprise we got.
Reason of review: deceptive pricing on service order/estimate did not include all charges.
Monetary Loss: $96.
Preferred solution: Let the company propose a solution.
I didn't like: Ripped off for a return.