On two different occasions. We have traveled all the way from Louisville with 2 different appointments and each time the appointments were messed up.
The first one we ended up taking off work to take out camper in for an apt, got it there early and drove by several times to see private cars in the the bay being worked on. Had to miss work another day and a hotel room to still not have it ready because no one called us to tell us and they did not answer phone when calling and closed without calling us to tell us and went all the way back to find out it was ready as soon as we had gotten home. This time the appt was scheduled wrong and we had to go all the way back to Louisville and come back again and pick it up. This place makes no effort to accomadate you in any way for their mistakes or fit you in when it is their mistake.
I have an extended warranty through Good Sams and will not be coming back if I keep reading reviews like we have. .
We were out more money with traveling back and forth with gas and hotel fees and would have been better off going someplace else. They treat you like you are an ***
Product or Service Mentioned: Camping World Customer Care.
Reason of review: Poor customer service.
Preferred solution: Impove their customer service and mo it or employees and their productivity and obviously need someone who schedule the appointments correctly and complete work in a more timely manner.
I didn't like: Service deoartment.