I recently renewed my Good Sam membership for an additional 3 yrs. Good Sam sent me a $30 coupon for Camping World for renewing for three yrs., so I placed a $130 order over the phone with Camping World.
Upon checking out I was told that in order to use the coupon I needed to send the coupon to the Bowling Green headquarter office with my order number written on the coupon and it would be credited back to my credit card. I was told this procedure was to prove that I actually made the purchase and that I was entitled to the $30 credit? I tried to do it over the internet, but the internet would not allow me to enter the Good Sam coupon, so I called the Camping World order line and was told the above procedure, and told it was a quick turn around. Not really understanding the reasoning behind this procedure, I followed directions and mailed the coupon that day with the order # on it that day.
I have yet to receive any refund for this $30 Good Sam coupon. Where is it Camping World?
Product or Service Mentioned: Good Sam Club Coupon.
Reason of review: Order processing issue.
Monetary Loss: $30.
Preferred solution: Let the company propose a solution.
I didn't like: Phone customer service, No communication.