I know this is probably not the best way to get this information to you, however when I have asked for your email address and contact information it has been refused to me. I would like to inform you that my most recent purchase with CAMPING WORLD (MERIDIAN,ID) has been the worst experience of my life.
It has been a complete nightmare and I have never felt more disrespected as a customer, EVER. I feel it is necessary for you to be informed of what I have gone through and the way I have been treated by your store and staff. To make a very long story short, my wife and I bought our SECOND camp trailer from Camping World (this one being a brand new unit) on January 23rd, 2016. When we picked it up on January 30th, we noticed the couch was ripped and were told we could bring it back in 2-3 weeks to have a new one installed.
When I got the trailer home, I saw a few other issues that I wanted fixed like the table trim completed, peeling graphics replaced, and a few other minor things. After all, this was a brand new unit and I felt it should be in pristine condition. I planned on using my BRAND NEW camp trailer this month, but it has been sitting at your store until today. I feel like I was intentionally lied to about when the couch would come in just to get the sale.
Otherwise, I would have waited the 7.5 weeks for the repairs to finally get done. I asked numerous times what camping world was going to do to make it right? I had been getting the run around and multiple stories from different employees for several weeks. I threw out a few suggestions just to get nowhere and was asked by Dave if I was trying to blackmail him among a few other things.
We obviously got nowhere. I finally got to pick up my camp trailer today and I requested to talk to your local GM Loy Howard and service manager David. When I first walked into the conference room, I was blown away at how unprofessional and disrespectful they were. They would not even listen to my concerns before giving me more excuses.
Telling me that they are so busy and have so many customers that IT IS OK if they have some unhappy customers. During our whole discussion, Loy was leaning back in his chair with his feet up playing with his GRIZZLY CHEW CAN. Honeslty, how is that NOT unprofessional and disrespectful? I would not have him manage a lemonade stand, let alone a multi million dollar business.
I GUARANTEE, you have and will continue to loose more that what I was requesting to make this right with Loy Howard running this location. It is also sad, that when I asked the service tech that was with me today and who I have been dealing with, "How would you feel if you were me, have spent nearly $50,000 dollars here and am getting treated like this?" I am sure his response isn't shocking to you, but he said that he would feel the same way I do right now. Does this make you proud as a business owner? I sure hope not.
Camping World has ONE last chance to make this right and try to save face. I understand mistakes happen and things may change when dealing with warranty parts and service, but communication and honesty is key. I feel I have been lied to from day one and have received the poorest form of communication and treated with zero respect by your staff.
It is a poor way to run business when people like myself are spending their hard earned money. I expect some respect and much greater customer service than what I have received at Camping World Meridian, Idaho.
Product or Service Mentioned: Camping World Manager.
Reason of review: Poor customer service.
I didn't like: Loy howard.