On July 26th I sent an email to the Indianapolis Camping World to resolve my warranty issues. In August I sent them another email to confirm that they would take care of my issues.
One light bulb out, a usb plug didn’t work, my heater didn’t work and a peice of trim was cracked. I delivered it to them on October 26th 2017 on November 30thi was told it was done. ( 34 days to fix something and all of the parts were there) when I arrived at the store to pick up my camper. I noticed the spare tire cover was ripped and the spare tire was loose and almost falling off.
They lifted the unit up so high and drug it across the parking lot bending the entire spare tire holder. Then denied that they did anything. They tried to tell me that they put a new tire on the unit and a new spare tire holder. This is not true.
We looked at the pictures from the day it happened and they used the same tire. When I arrived home I noticed that they didn’t actually complete all of the repairs.
Reason of review: Poor customer service.
Monetary Loss: $500.
Preferred solution: Let the company propose a solution.
I didn't like: Customer care.