Update by user Feb 09, 2017
Service department head Tracy Smith, does not follow up on work, call customers back, or schedule pickups. Repairs are not completed because when Tracy is told what the problem is, it doesn't get relayed to men doing the repairs. If you in the process of buying they are all over you, afterwards your invisible.....
Original review posted by user Feb 08, 2017
Our camper was purchased from camping world December 23 we had to bring it back for service December 27 we picked it up on February 8 and not all the repairs have been done in the meantime Tracy Smith service manager never once returned any of our six calls she said she would that day. My husband had to make visits to camping world to get an update on our camper.
The answers he got were ridiculous it took six weeks to five small issues. When I finally called and said it was ready and we went down there to pick it up it still was not ready and not completed.
Their customer service sucks and their service department sucks nobody knows what anybody is doing there is no quality control no follow up on the work being done to make sure it's done right. Don't bring your camper there to be serviced and less you want headaches and aggravation.
Product or Service Mentioned: Camping World Rv Repair.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I liked: Bryan sales agent.
I didn't like: Tracy smith, Service.